Directly managed 12 employees and over 800 drivers Maintained scheduling for incoming and outgoing freight deliveries. Resolved all complaints by re-directing routes to ensure excellent customer service/experience.Implemented new techniques and strategies to maintain on time deliveries to increase customer experience.

Performed accounting tasks to include account receivable and payable.Completed billing for invoicing customers.Provided customer service as needed for incoming calls and complaints.

Managed all aspects of HR functions including interviewing, hiring, training.Managed daily activities of staff and office.Reviewed all loan applicants for approval/denial including manually reviewing all documentation submitted and completing KYC research.Completed collections as needed for defaulted loans to include skip tracing consumers.Project management of the establishment of 3 new branches.