DanKay, Inc., Turlock, CA 2005PresentManagement ConsultantConsult for companies in diverse industries, including mortgage lending, testing services, and communications.Provide expertise to clients on customer service initiatives, process improvement development and implementation, network infrastructure setup, and vendor cost and contract negotiations.SEZZO Labs, San Jose, CA 20002005Operations ManagerPlayed a key role in increasing from 12 to 40 employees within 6 months and to approximately 80 within two years. Led expansion from single U.S. location of 2,600 square feet to two locations with over 10,000 square feet. Previously served as lab manager, supervising project leads. Oversaw hardware and software evaluation and qualification testing, WHQL and certification testing for Microsoft, UNIX, Linux and Solaris.-Researched and set up laboratories in Bangkok, Hong Kong, and Germany to provide Asian and European support.Hewlett-Packard, Cupertino, CA 19952000Test Planner-Reduced test plan development time by 50% through initiating process improvements.-Improved the training process for new employees by rationalizing the test planning process.-Resolved conflict between test planning and testing teams by establishing strong relationship with manager and initiating creative team-building activities.System Engineer Specialist-Reduced time-to-market by 3 months by altering build and test schedules. -Improved release time and prototype cost on a key product by recommending preliminary test and debug done in U.S. with samples before transitioning to Singapore.-Expedited build for first prototypes by creating special team using existing technician resources.-Negotiated substantial pricing reduction for prototype development by negotiating prices with vendors.Specialties: .Technology Project Management – IT Infrastructure – Process ImprovementVersatile manager with more than 10 years of high-tech experience, including direction of IT-related projects. Track record of improving efficiency, productivity, and profitability through effective application of technology. Core strengths include public speaking/presentations, cost negotiation, creative problem solving, team building and leadership, and customer relationship management.