Shrikant Sherkar Email & Phone Number

As an Level-2 Support Analyst at Accelya, I apply my strong background in the travel industry to deliver high-quality solutions for the airline and travel sector. -Accelya is a leading provider of financial and business intelligence solutions for this industry.-I excel in triaging production issues, customer service requests, working with global distribution systems, and ensuring successful technical delivery of the product. -I collaborate with cross-functional teams, including project managers, developers, and quality assurance professionals, to ensure smooth project execution from initiation to completion.-I also perform system testing, identify issues, and provide effective resolutions, using my analytical skills and industry knowledge.-I strive to improve efficiency and customer satisfaction by streamlining processes and troubleshooting technical problems.Tools Technologies:Operating Systems: - Windows, Linux.Testing Tools: - Postman, SoapUI.languages: - JavaScript, HTML, CSS, Python, SQL, and XMLProtocols: - HTTP, HTTPS, SOAP, Web Services, TCP/IP AWS Services: - EC2, Lambda, S3, VPC, IAM, Storage Gateway, Autoscaling, etc.