S.Sudarshan Thakur

S.Sudarshan Thakur Email and Phone Number

SFMC and DataCloud and Agentforce Consultant @ Deloitte
Kolkata, WB, IN
S.Sudarshan Thakur's Location
Jamshedpur, Jharkhand, India, India
About S.Sudarshan Thakur

As a highly skilled professional with about four years of experience at Tata Consultancy Services (TCS), I have honed my expertise in marketing automation platforms, specifically Salesforce Marketing Cloud (SFMC) and HubSpot. My career journey has equipped me with extensive experience as a Salesforce Marketing Cloud Developer, where I have a proven track record in designing dynamic and personalized email templates, managing Data Extensions, and planning successful marketing campaigns within tight timelines and budgets.My technical proficiency includes Ampscript coding, Email Studio, Content Builder, Customer Data Platform (CDP), and Data Extensions. I specialize in creating interactive emails, cloud pages, and implementing SMS campaigns using both long and short codes. My skill set extends to troubleshooting, bug analysis, and effective client communication, ensuring seamless project execution and client satisfaction.Additionally, I excel in push notification implementation, publication list management, reviewing journey blueprints, and building automated customer journeys. I am experienced in using Contact Builder, managing IP warm-up processes, and conducting API testing using POSTMAN.Throughout my career, I have been part of eight startups and have worked with hundreds of happy clients, gaining experience in both B2B and B2C segments. My commitment to driving marketing success through innovation and seamless integration of technology, coupled with my eagerness to learn and improve continuously, positions me as a valuable asset in the marketing automation landscape.

S.Sudarshan Thakur's Current Company Details
Deloitte

Deloitte

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SFMC and DataCloud and Agentforce Consultant
Kolkata, WB, IN
Website:
deloitte.com
Employees:
490451
S.Sudarshan Thakur Work Experience Details
  • Deloitte
    Sfmc And Datacloud And Agentforce Consultant
    Deloitte
    Kolkata, Wb, In
  • Pwc
    Senior Associate
    Pwc Nov 2024 - Present
    Kolkata, West Bengal, India
    Senior Associate at PwC specializing in Salesforce Marketing Cloud, Data Cloud, and Salesforce AI. Experienced in delivering innovative marketing automation solutions, managing teams, and driving business success. Key expertise includes:"Salesforce Marketing Cloud Expertise:Designing and implementing omnichannel campaigns using Journey Builder, Automation Studio, and Email Studio.Advanced personalization with AMPscript, SQL, and dynamic content.Integrating SFMC with Salesforce CRM and third-party applications using REST/SOAP APIs.Data Cloud & Salesforce AI:Unifying and analyzing customer data to deliver actionable insights.Leveraging Salesforce AI for predictive analytics and customer segmentation.Driving smarter, data-driven marketing strategies for improved ROI.Management & Leadership:Leading cross-functional teams to ensure seamless project execution and delivery.Coordinating with stakeholders to align technical solutions with business goals.Mentoring junior team members and fostering a collaborative team environment.Additional Skills:Expertise in CRM integration, reporting, and data management.Ensuring project timelines, quality standards, and client satisfaction."Passionate about using technology and leadership to transform customer experiences and drive measurable results. Let’s connect to discuss how innovation can fuel business growth.
  • Exotica Candela
    Founder
    Exotica Candela Jun 2020 - Present
    Jamshedpur, Jharkhand
    Exotica Candela is the first and unique dessert makers in India. We are experts in making world class chocolates from real cocoa beans from different parts of the world. Our team is proud to have a decent product range in "sugar free desserts" and "keto desserts" across India. We see more upcoming categories in sugar free desserts in coming future from our Research and Development team. We are expanding and joining the online platform very soon.
  • Elysian Digidime
    Co-Founder
    Elysian Digidime Jan 2017 - Present
    India
    Elysian Educational Hub was started in the year 2017 soon after Elysian Group was launched.This organization is fully devoted to IT industry. We provide all IT services and support.Our services include : 1. High quality Digital Marketing Agency (Content Marketing,Social Media Marketing,Email Marketing,Search Engine Optimization SEO ).2. Website Building and Graphic Designing and Training on Adobe Softwares(after-effect,photoshop cc,premier pro,illustrator and lightroom)3. SalesForce Marketing cloud.4. Training on Softskill,Communication Skills.5. Training in Mastering the Art of Influencing "How to Sell to the Masses?" Mass Selling 6. Training in the Mastering the Art of Persuation.7. Any other tech support 8. Online classes/tutors from class 1st to 10th9. All projects from KG to PG (mainly Engineering final year)and yet expanding...All departments working together forms one complete Organization namingElysian Educational Hub.We express our deep gratitude towards all the members,students and clients who have showered all their love,support and trust on us since last 2 years. Our excellent team includes full time highly professionals and yes of course there is also some room for full-time/part-time freelancers. We have trained many students and professionals and helped them to grow. Our main focus is to PRODUCE HIGH QUALITY SERVICES AT AFFORDABLE PRICE.We are happy and highly dedicated in undertaking any sort of challenging projects and are looking ahead to reach throughout the globe.Thankyou for being a part of our family !
  • Tata Consultancy Services
    Salesforce Marketing Cloud Developer
    Tata Consultancy Services Oct 2021 - Nov 2024
    Kolkata, West Bengal, India
    As a Salesforce Marketing Cloud Developer at TCS, I excelled in various key areas. I designed dynamic email templates, enhancing personalization and engagement. I managed Data Extensions and subscriber lists for efficient A/B testing. My role included planning marketing campaigns within timelines and budgets, ensuring consistent success.I configured email templates using HTML to align with brand standards and marketing goals. Proficient in Salesforce Marketing Cloud components such as Email Studio, Content Builder, and Data Extensions, I streamlined campaign processes.Interactive emails and cloud pages improved customer engagement, while Mobile Connect allowed SMS outreach via long codes and short codes. I ensured the initial setup and configuration of Marketing Cloud was seamless.Troubleshooting and bug analysis were part of my routine, collaborating with cross-functional teams to resolve issues. Effective client communication and handling were vital for building strong client relationships.I also implemented push notifications using MobilePush, extending our reach. Publication lists facilitated accurate email communication, and I reviewed journey blueprints, building automated customer journeys.In Contact Builder, I established data relationships for personalized marketing. IP warm-up processes were crucial for email deliverability, and API testing using POSTMAN ensured smooth integrations.In summary, my role encompassed dynamic email template design, Data Extension management, budget-conscious marketing campaign planning, HTML email template configuration, proficiency in Salesforce Marketing Cloud components, interactive emails, SMS implementation, system setup, bug analysis, client communication, push notifications, publication lists, journey building, data relationships, IP warm-up, and API testing.
  • Tata Consultancy Services
    Marketing Automation Hubspot Expert
    Tata Consultancy Services Dec 2021 - Nov 2023
    Kolkata, West Bengal, India
    • Building and managing existing workflows in HubSpot to automate process.• Setting up marketing emails for lead generation campaigns.• Lead Nurturing Use Case end to end build and deploy.• Designing Customer journey and create in HubSpot.• Integrating 3rd party application like Zapier and Typeform with HubSpot.• Designing Condition based dynamic set of questions for collecting survey in HubSpot through Typeform.• Creating dashboards and reports to gain insights on life cycle stage, delas delivery and bounce rate.• Creating HubSpot properties and lists used for better segmentation and targeting.• Building custom object and properties and incorporate it in custom workflows.• Build CTA buttons with personalized parameters like name, order id, purchase details etc.• Building landing pages, pages, blogs, dynamic forms and more.• Building Webhook based workflows with GET and POST request.• Collaborated with Client’s higher management to analyse findings and recommend next best action.• Reporting on product deals and subscriptions that will be consumed by client’s higher management.• Performing through research and analyse for generating High Value Targets.• Managing HubSpot imports, merging duplicates and forward scenarios.• Documentation and providing regular trainings on process to the team members and other HubSpot users.• Troubleshooting/performing QC on HubSpot.• Performing A/B testing of templates for better conversion ratio.• Being a subject matter expert on existing HubSpot and CRM processes.
  • Tata Consultancy Services
    Marketing Automation Engineer|| Sfmc Email Marketing|| Hubspot || Digital Marketing Bfsi Industry
    Tata Consultancy Services Oct 2020 - Nov 2023
    India
    Worked in marketing automation and digital marketing for Banking, Financial Services, and Insurance sector (BFSI)• Experience with Salesforce Marketing Cloud, Campaign Building, Market Research, HubSpot CRM, Email Automation, Adobe Photoshop, After Effect, Premiere Pro, Google Analytics, SEMrush, WordPress, Metaverse Marketing, Website Development, Campaign Automation Tools.• Creating marketing campaign plans, adhering to timelines and budgets for marketing activities as required.• Includes campaign setup, QA, maintenance and evaluation.• API connections and building payload and testing.• Creating responsive email templates to reuse it on regular emails.• Inbound Marketing strategy development and build customer journeys. • Market Research, Requirement Gathering to produce best quality outcome and meet the KPIs.• Experience in Office 365 Admin, MS Teams Admin, Xchange Online, WordPress, BitTitan• Building websites that are responsive and usable.• Migration from GSuite to O365 using BitTitan Tool.• Monitoring website performance and rectifying front-end-related issues.• Visual Designing and Animations.• Collaborating closely with the team to support projects during all phases of delivery.
  • Kloft.In
    Co-Founder
    Kloft.In Apr 2018 - Nov 2019
    India
    Kloft.in,a one single platform where online food,bakery and grocery is available at your doorsteps! It was started as a start-up under startu-up India initiative.It was a creative solution to the transportation problem and to take care of student's safety.It was mainly for students and families reciding in the outskirts of main town,mainly for tier2 and tier3 cities.Unfortunately due to lack of external fund it was closed and we decided to sell the data legally.I must say kloft was a success !

S.Sudarshan Thakur Education Details

  • Ucet, Vbu
    Ucet, Vbu
    Electrical, Electronics And Communications Engineering

Frequently Asked Questions about S.Sudarshan Thakur

What company does S.Sudarshan Thakur work for?

S.Sudarshan Thakur works for Deloitte

What is S.Sudarshan Thakur's role at the current company?

S.Sudarshan Thakur's current role is SFMC and DataCloud and Agentforce Consultant.

What schools did S.Sudarshan Thakur attend?

S.Sudarshan Thakur attended Ucet, Vbu.

Who are S.Sudarshan Thakur's colleagues?

S.Sudarshan Thakur's colleagues are Morgan Holmes, Connor Reyer, Arthur Samuel, David Sweeney, Suhendra Adani, Jay Pyles, Satya Byddipudi.

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