Operations - Wealth & Investment Management | Chief Operating Office

Assisted the Associate Dean of Graduate Business Programs in conducting market research and preparing summary reports related to graduate business programs.

Contributed to the Operations Business Unit Risk Management team through analysis, reporting, and strategic implementation.

- Optimized the Operations Process Excellence Risk Report providing insights utilized by Operations Process Excellence Executives.- Created SOPs for risk reporting to retain institutional knowledge throughout consumer banking divestiture.- Managed the creation of a priority issue outlining technical and personnel gaps associated with a core payment system.- Updated various Federal Reserve procedure documents for the current fiscal year as part of annual regulatory reporting.

Assisted the Program Director of the Master of Science in Business Analytics program to streamline operations.

Provided banking services while maintaining cash drawers, general ledger accounts, ATMs, and customer security & satisfaction.