 Assembling and Disassembling the Greaves IC Engine for identify the repeated complaint Reporting failures and its technical analysis to Quality Team to improve the Quality of Parts Analyzing the warranty Claim and processing the claim to approve/ return / deny the claims at Dealer level. Achieve spare parts sales and service Bench Marks Maintaining service parameters like MTTR (Mean Time to response) and field failures and analysis and report regularly  Handling warranty, free service and post Warranty Service / sales claims Generating the Spares Order through the Dealers, every month for PEU Engine and Equipments Plan and execute service as well as spares parts support to customers through dealers Networks. Support to Warehouse and Procurement Team for inventory and Procurement Planning Frequently Visiting the Field / Dealership to resolve the Spare parts and Service issue, by training the dealer service engineers / Mechanics for rendering quality service to the customers. Organizing and Conducting the Product Training to Dealer Engineers / Mechanics at Dealer place as well as at Factory Receiving and updating the Service Calls with respective area and Coordinating with HO for warranty spare parts processing through SAP Erecting of New Greaves Products. Assigning the service Mechanics on the respective area and Closing the Service Calls  Conducting Products Training for Freelance Mechanic Conducting Spare Parts Training for Dealers Engineers for generating Order through Online Portal Conducting Customers and Operators educational programs Conducting Service and Spare Parts campaigns to improve parts business

 Sharing the Technical Information to with Dealers on correction in Service Manual, Operation Maintenance Manual, Troubleshooting Manual and Training Manual. Training the Dealer Mechanics for Assembly and Disassembly procedures of all aggregates,  Assisting the Dealer Engineers / Mechanics for doing the New Modification through the Service Campaigns Updating the PCR (Product Complaint report) for raising the Warranty and claiming the spares from Kubota Japan Preparing Service Procedures for New Modified Components,  Preparing the Maintenance Procedures, Cleaning Procedure, and Storage Procedures etc. Reporting to GM -Service and Sales Department-India

 Dismantling and Assembling Complete Truck and each and every aggregate such as the Engine, Transmissions / Gear Box, Axles and Electrical System Components, Braking System Components, Steering System Components, Hydraulic System Components. Preparing the scratch report from the above doings and sending to Tech Writer with Technical Information such as Specification and Limitation of each components Checking and Inspecting the Technical Illustration and Text written by the Technical Writer Sharing the Technical Information of the ongoing Service Manual, Operation Maintenance Manual, Troubleshooting Manual and Training Manual to all the Team Member and make them understand the Project  Training the New comers as Repair Engineers in Assembling and disassembling the equipment and is major aggregates for support the process to prepare the above said Manuals Assisting for preparing the sample manual for Construction and Mining Equipments, Commercial Trucks and Cars Assisting to animation team for preparing the Hydraulic and Electrical System Circuit flow Schematics – For Heavy Equipments Passenger Car & Commercial Vehicles and Assembling and Dismantling Procedures and Working Principles of Automobile Components. Conducting the Technical Interview for candidates. Handled Daimler Projects World Class Manual Project.m Handled VECV Braking System Animated Service Manual Preparation Project.m Handled Mahindra and Mahindra Construction Limited BACK-HOE Loader Operation and Service Manuals Preparation Project.  Handled Mahindra and Mahindra Construction Limited BACK-HOE Loader Animated Wiring Harness / Circuits Functioning Training Manual Preparation Project.  Handled Mahindra and Mahindra Sports / Utility Car / Vehicles Animated Wiring Harness / Circuits Functioning Training Manual Preparation Project.  Visiting the OEM locations for assisting the on floor Team Leads & Engineers for prepare the Various Manuals

 Visiting to various body builders for business issue Visiting the OE (ASHOK LEYLAND, TATA, Volvo, MAN, AMW, L&T SCANIA, HINO etc.,) and their Dealer for Business purpose and resolving the Spare part sale and service issue Coordinating the Dealer in Various aspects such as Spare Part sales and service calls Attending the service calls personally if it any major issue Assigning the service technicians for Service Call from dealer’s end. Decision taking in Warranty failure after analyzing the components (such as cylinders and its seal kits, control valves and its seal kits, Hydraulic pump and its seal kits and recommending to HQ and arranging the FOC Spares for repair under warranty Doing and Recommending the modification in fields if any Design changes requires in Tipping System and reporting to Head Office

 Analysing Warranty claims (CAT Engines & CAT Equipment) which are having various limitations, such as Standard Warranty, Extended Standard Coverage (ESC) Warranty, Standard Extended Warranty, Parts Warranty, OPT claims Giving feedback to CATERPILLAR regarding the Frequent Failure of a particular component, and giving suggestions for continual improvement of the products Paying or denying a warranty claim fully or partially by using various Caterpillar service manuals like TRG (time requirement guide) for labour, SIMS (service information management system) for complete repair history of a particular engine, SMCS (service management control system) for using codes of the failed component, type of job, etc., SIS (service information system) for identifying the failed part location, quantity, verifying correct part number, complete schematic, engine specifications, etc Using various Caterpillar Service & Parts related catalogues & manuals for understanding the working principle & the location of a particular part or system.

 From May 2002 to Sep 2002 attended Caterpillar Products Training Program at Tiruvallur Plant, Pondicherry Wheel Loader Plant and Hosur Engine plants Attended Field Complaints of Caterpillar Earth Moving Equipments Sold at various private customers and cement factories under GMMCO Hyderabad Region  Worked at GMMCO Tanuku.,(AP) under Annual Maintenance Contract (AMC) for SOMA CONSTRUCTIONS LTD Chennai to Kolkata High Way Road Project from March 2003 to Feb 2004 to attended Construction Equipment Complaints and Maintained 95% of Availability for 1 Year Worked at GMMCO Kirandul., (CG) under Annual Maintenance Contract (AMC) for M/S NMDC BAILADILLA (Deposit-10&11A) from March 2004 to May 2006 to attending Mining Equipments Complaints and Maintained 85% of availability of Equipments  Worked at GMMCO Sedam., (KA) under Preventive Maintenance Contact for M/S VASAVADATTA CEMENTS Ltd from June 2006 to 28 June2007 for attending Complaints of Construction and Mining Equipments and Maintained for 90 % of availability for 1 year and also looked after the various Cements plants situated at North Karnataka area such as Aditya Cements Ltd., Penna Cements LTd., Rasi Cements Ltd., Rajashree Cements., ACC Cements Ltd., Ramco Cements Ltd.,

 Worked at Vehicle Testing Shop Worked at Frame Assembly Shop Worked at Chassis line I & Chassis Line II Worked at Axle Assembly Shop Worked at Side Member Press Shop (SMP Shop) Worked at Cab Welding Shop Worked at Stallion Truck Assembly at the year 1998. Worked at PDI of all AL Commercial Truck, Worked in Proto type Models of AL Vehicles. I have studied Motor Mechanic Vehicle Course from Learning Center of Ashok Leyland Limited and well trained at above areas.