Experienced Customer Success Manager with a proven track record of directly managing high-value client portfolios and mentoring teams to achieve success. Adept in strategic planning, data analysis, program development, and cross-functional collaboration. Demonstrated success in driving churn mitigation and revenue growth through innovative strategies and operational excellence. Recognised for expertise in change management and sustainability. Skilled in educating customer success teams on best practices and leveraging sales tools. Demonstrated proficiency in data compliance, fixed income, real estate investment management, debt and alternative investments.
-
Sustainability Erg Chair-PersonDelphix May 2023 - Jun 2024London, England, United Kingdom• Conducted comprehensive evaluations of existing sustainability approaches to identify key areas for improved engagement.• Streamlined IT processes to seamlessly incorporate sustainable practices, ensuring a cohesive and unified strategy. -
Customer Success DirectorDelphix Apr 2021 - Jun 2024London, England, United Kingdom• Managed key enterprise clients, delivering value-driven solutions and aligning with customer goals.• Spearheaded proactive renewal strategies, achieving a 95% retention rate and expanding accounts through upsell initiatives.• Mentored a high-performing customer success team, improving overall team performance.
-
Senior Customer Success ManagerDelphix May 2020 - Apr 2021London, England, United Kingdom• Managed key accounts to ensure 100% successful project delivery, enhancing client satisfaction and deepening relationships.• Drove a customer advocacy program, resulting in over 40 NPS advocates, boosting loyalty and referrals.• Organised and facilitated EMEA User Groups, driving community engagement and knowledge sharing among enterprise clients.
-
Vice President, Customer Success, Altus AnalyticsAltus Group Mar 2016 - Jan 2020City Of London, England, United Kingdom• Developed and executed churn reduction programs, improving retention and driving long-term customer value.• Collaborated with clients to design tailored solutions using the ARGUS suite of products.• Monitored industry trends, competitor products, and regulatory changes to inform product development strategies. -
Head Of Customer SuccessVoyanta Oct 2012 - Mar 2016City Of London, England, United Kingdom• Scaled the customer success team fostering a high-performance culture focused on client outcomes.• Drove 25% revenue growth through brand positioning enhancements and new acquisition initiatives.• Tracked KPIs related to sales targets, client satisfaction, and product adoption to drive strategic decisions. -
Business AnalystDeutsche Bank Jun 2010 - Aug 2012City Of London, England, United Kingdom• Conducted comprehensive interviews with key business stakeholders to extract critical insights into business processes and user requirements, informing strategic decisions for improved operational efficiency and enhanced user satisfaction.• Analysed key components within the Global Distressed Products division at Deutsche Bank, identifying influential factors affecting performance and outcomes to develop targeted strategies that improved division performance and profitability. -
Associate DirectorUbs Investment Bank Jul 2006 - Mar 2010City Of London, England, United Kingdom• Collaborated with senior leadership to optimize operations within the Fixed Income group, focusing on syndicated loans for streamlined processes.• Played a pivotal role in FED regulatory reporting, ensuring compliance and accuracy in all submissions for improved regulatory standing.• Managed and oversaw operations within the Fixed Income group at UBS Investment Bank, resulting in increased productivity and reduced risk of non-compliance penalties. -
System AnalystPolaris Software Lab Sep 2002 - Jun 2006 -
System AnalystPoorva Consultants Jul 1999 - Aug 2002India
Saurabh Wadhwa Skills
Saurabh Wadhwa Education Details
-
Electronics -
Asset InternationalInformation Technology
Frequently Asked Questions about Saurabh Wadhwa
What is Saurabh Wadhwa's role at the current company?
Saurabh Wadhwa's current role is Customer Success Strategist | Client Excellence, Driving Revenue Growth, and Churn Mitigation | Change Management Expert | Sustainability Advocate & Champion.
What schools did Saurabh Wadhwa attend?
Saurabh Wadhwa attended Nagpur University, Asset International.
What are some of Saurabh Wadhwa's interests?
Saurabh Wadhwa has interest in Social Services, Children, Economic Empowerment, Science And Technology, Arts And Culture.
What skills is Saurabh Wadhwa known for?
Saurabh Wadhwa has skills like Microsoft Office, Public Speaking, Social Media Marketing, Customer Service, Management, Social Media, Strategic Planning, Marketing, Public Relations, Linux, Recruiting, Technical Recruiting.
Not the Saurabh Wadhwa you were looking for?
-
1definelabs.com2 +919823XXXXXX
-
Saurabh Wadhwa
Calgary, Ab -
Saurabh Wadhwa
Phuket, Thailand2hotmail.com, gmail.com1 +140850XXXXX
-
Saurabh Wadhwa
Mumbai Metropolitan Region2indusind.com, kotak.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial