-Customer Experience Improvement: Actively seeking ways to enhance the customer experience with the services offered by the company.-Customer Communication: Informing customers about service improvements, issues, and other related matters to maintain transparency and trust.-Customer Needs Research: Conducting research on customer needs to support service enhancements.-Technology and Workflow: Establishing, planning, and enforcing new technology guidelines, procedures, and standards to optimize operations. Suggesting workflow improvements and correcting irregularities.-Customer Offers: Overseeing and supporting the preparation of offers for customers, ensuring accuracy and competitiveness.-Team Coordination: Coordinating the activities of department employees and providing necessary instructions for task execution.-Team Development: Providing individual feedback to all members of the customer success department. Actively participating in recruiting new colleagues, contributing to hiring/dismissal decisions, and making proposals for promotions, position changes, and salary adjustments.-Team Meetings: Holding regular meetings with the team to assign and distribute tasks, report on completed work, and receive feedback.

- Examining the correspondence of our technical support staff with our clients and providing constructive feedback to support agent- Constructing detailed files of our technical support agents with reports about their monthly performance- Providing department managers with detailed reports on the performance of agents and providing feedback on ways they can improve

- Managing the technical support team on shift and making sure the work flow is distributed according to each persons knowledge and capabilities- Monitoring each team member's progress and providing them with feedback and tasks to help them improve and advance optimally- Providing technical support to clients, over tickets and Livechat- Troubleshooting issues related to Servers, DNS, MySQL, PHP, Mail etc.- Troubleshooting WordPress plugins/themes and testing their compatibility- Work with SSH, FTP, SFTP consoles- Performing advanced website optimizations to improve both the speed and stability of the clients websites- Monitoring server status and acting swiftly if an issue arises

- Providing technical support to clients, over tickets and Livechat- Troubleshooting issues related to Servers, DNS, MySQL, PHP, Mail etc.- Troubleshooting WordPress plugins/themes and testing their compatibility- Work with SSH, FTP, SFTP consoles- Performing basic website optimizations

- Material and financial resource management.- Conducting interviews with potential employees.- Leading negotiations with distributors, suppliers, travel agencies and potential tenants of our restaurants, bars, shops and other business establishments within the complex.

- Prepare course materials and design lessons that cover all aspects of the English language, both written and verbal- Keep track of student progress and customize individualized plans for students with special requirements- Coordinate with other tutors to ensure an optimal learning experience for our students- Assign homework and exams- Research new teaching methods for teaching English as a second language- Create a supportive and positive classroom environment