- WEBBEE Group strategic and operational management- Bitrix24 CRM/Intranet Implementation- Business Process Automation- Training and consultancy services

IT Infrastructure support:- Virtualisation - ESXi, Hyper-V- SW Upgrades & Implementation - MS Active Directory, MS Office/365, MS SQL- MS Exchange 2010-2016- MS Server 2008-2012R2, SBS2011- CRM systems (Dynamics, Sugar, Suite)- Firewalls, Routers (Cisco, SonicWall, Fortigate)- Backup and recovery (ShadowProtect)- MSP software- Site Audits

• Front-end Web Development (HTML5/CSS3/Bootstrap/jQuery/.NET MVC) and Graphic Design.• Online marketing tools (Google Analytics, AdWords and social media).• Provide data analysis.

Managed of UNICEF ICT Systems to advance the productivity and effectiveness of the Country Office`s work by implementing the corporate ICT policy, strategy, technology and systems. My role encompassed a range of responsibilities that were geared around delivery of professional technical support for effective network administration, administrations of corporate applications, tele and data communication.Achievements: - Halved the cost of telecommunications regular expenditures in the office for the two years by setting billing software and selecting the best service provider;Introduced and implemented MS Office 2013, Green IT, BCP training programs for all staff in the office, which directly improved awareness and unified communication skills; - Implemented the project of creating the HF/VHF network for the two offices in Kazakhstan to maintain office business continuity in case of emergency;- Reduced the amount of the power consumption by equipment by installing Hyper-V virtual environment and reducing the number of physical servers, as well as replacing of the old printers for the economical multifunction devices; - Improved Operations section productivity with collaboration solution which was implemented for assigning and controlling staff member`s tasks and projects.- Implemented payroll, posting documents and bank reconciliation activities in SAP(ERP) as Finance/Supply Assistant and OIC Operations Manager during their annual leaves;- I am particularly proud for the creation of the “Child–friendly room” which was designed, organized and equipped suitable for placing staff member`s children and for breastfeeding as well.- Have been selected by staff as a Vice-Chair in a Local Staff Association.Base build IT Infrastructure Analysis & Implementation:- Virtualisation - Hyper-V- SW Upgrades & Implementation - MS Active Directory, MS Office 2013, Office 365- MS Exchange, Lotus Domino- MS Server, WSUS, VEEAM- HP Service Manager, ITILv3- Citrix XenApp

• Website content management (particular Joomla, WordPress, Magento, MODx). • Front-end development (HTML5/CSS3/Smarty/jQuery) and graphic design.• Online marketing skills (Google Analytics, SEO and social media).• Database management (MySQL, MSSQL).• Project management more than 20 small commercial web-sites with 2-5 people virtual teams (agile mostly).• Resolve customer complaints over the phone/email and personal visit by investigating problem, developing solution, preparing reports, making recommendation to management.• Provide data analysis and create reports and diagrams.Adobe Creative SuiteOther tools and SW were also used - CentOS, LAMP, TortoiseSVN, Oracle DB, MySQL, HTML, CSS, Pentaho Analytics/Reporting, MS Project.

End User Support and Training• IT support for end users (Trouble shooting, orientation etc.)• User Training (train staff of office in use of electronic system)

Was in charge of the project team (External and internal web-portals of the Administrative Office of the President of Kazakhstan)- Collected and specified the customer requirements; - Developed and maintained project plans; - Controlled the contract term; - Introduced the functionality of the systems in use to new customers; - Conducted the post implementation review.

Was in charge of management of e-Government infrastructure, of coordination of working with government agencies on e-services delivery, as well as of promotion and popularization of e-services.Also superintend the work of the following subdivision - Software Development Department (technical documentation development, business processes analysis for e.gov.kz-portal)

Developed and maintained the ICT infrastructure of the fitness-club, arranged technical provision, administrated the automation system of the club.

Performed regular security review of the Telecom Center’s Network Infrastructure and Services. Proposed and implemented security fixes and solutions to enhance the security of Telecom Center’s Network Infrastructure and Services. Provided “stand-by” services on a rotation basis during weekends and at non-office hours.