Jamie Paul Email & Phone Number

Ottawa, Ontario, Canada

Gatineau, Qc

Led the development and launch of multiple major software and scale-able web based solutions including TekSavvy's new customer facing website and product ordering system. Developed a secure, automated and real time platform to handle mass hardware device provisioning (physical hardware configuration and internal systems processing). Pioneered, developed and implemented new development patterns and processes to eliminate unnecessary and costly complexities. These changes accelerated our development teams time to deliver two fold in most cases. Was responsible for managing and mentoring new software developers and ensuring they had enough support to grow and excel in their roles. Acted as a subject matter expert and tier 3 support to diagnose and resolve any and all critical issues impacting operations and/or escalated system failures.

Gatineau, Qc

Participated in TekSavvy's core business to fully understand the needs of our customers and the barriers they faced when ordering and using the services we provide. Used knowledge of the core business to transform our customers needs into a streamlined ordering system that caters to our typical and predictable demand, automates a majority of the value work and significantly reduces calls coming into the call centers. Developed new solutions and processes to reduce waste work, eliminate barriers and to increase overall system throughput by enabling the system to automate much more of the value work. Worked in a rapid team responsible for fixing and maintaining our core systems and delivering product enhancements to our staff to better serve our customers.

Gatineau, Qc

Identified opportunities to streamline operations, including quality assurance and performance monitoring. Responded to events, including network outages and issues related to circuits, websites, vendors and telecoms. Collaborated with IT and business teams to develop and enhance architecture in order to better track business KPIs.

Chatham, On

Developed new process for employee evaluation which resulted in marked performance improvements.Implemented new working processes which delivered continued improvements.Established open and professional relationships with team members which helped resolve issues and conflicts quickly.Produced ad hoc reports and documents for senior team members on a monthly basis.