Jamie Paul Email & Phone Number

Ottawa, Ontario, Canada

Gatineau, QC

Led the development and launch of multiple major software and scale-able web based solutions including TekSavvy's new customer facing website and product ordering system. Developed a secure, automated and real time platform to handle mass hardware device provisioning (physical hardware configuration and internal systems processing). Pioneered, developed.

Gatineau, QC

Participated in TekSavvy's core business to fully understand the needs of our customers and the barriers they faced when ordering and using the services we provide. Used knowledge of the core business to transform our customers needs into a streamlined ordering system that caters to our typical and predictable demand, automates a majority of the value work.

Gatineau, QC

Identified opportunities to streamline operations, including quality assurance and performance monitoring. Responded to events, including network outages and issues related to circuits, websites, vendors and telecoms. Collaborated with IT and business teams to develop and enhance architecture in order to better track business KPIs.

Chatham, ON

Developed new process for employee evaluation which resulted in marked performance improvements.Implemented new working processes which delivered continued improvements.Established open and professional relationships with team members which helped resolve issues and conflicts quickly.Produced ad hoc reports and documents for senior team members on a.