Software Systems Administrator
Current• Provide comprehensive daily administration and support for various software and platforms, particularly Salesforce Classic and Opera PMS, to reduce downtime (average ticket response in under one hour) • Manage the migration from standard ASEM to Hilton Salesforce org by re-integrating various external systems and migrating custom fields, processes, validation rules, page layouts, and data to align with brand standards and maintain legal requirements• Optimize the sales process by creating and customizing reports, fields, processes, workflows, email alerts, AppExchange tools, and validation rules within Salesforce to improve department productivity, functionality, and experience (reduced contract turnaround from 15 to 6 days)• Train managers on software by developing and maintaining technical documents to ensure consistent and efficient use of time and tools as teams grow (from 7 to 13 Sales Managers)• Develop custom business solutions for unique challenges using integrations and manual data entry shortcuts to improve employee experience and reduce costs (automated over 50 reports)• Reduce manual revenue adjustments and refunds by ensuring consistent pricing and taxation, per legal requirements, to increase customer retention and improve ratings
