Sheetal Budhiwant Email & Phone Number

Mumbai, Maharashtra, India

• Handling 300 esteem franchise’s of IOCL, Nayara and others spreading across Maharashtra, Rajasthan, Uttar Pradesh, Odisha, Bihar, Madhya Pradesh, Jharkhand, Haryana and Karnataka• On-board new customers through educating on Kendra model and substantial benefits of becoming a partner• Enabling Kendra across Banking, Financial Services, E-governance, E-commerce, Logistics through internal co-ordination for activation of all verticals.• Co-ordination for issues / new request/ service… Show more • Handling 300 esteem franchise’s of IOCL, Nayara and others spreading across Maharashtra, Rajasthan, Uttar Pradesh, Odisha, Bihar, Madhya Pradesh, Jharkhand, Haryana and Karnataka• On-board new customers through educating on Kendra model and substantial benefits of becoming a partner• Enabling Kendra across Banking, Financial Services, E-governance, E-commerce, Logistics through internal co-ordination for activation of all verticals.• Co-ordination for issues / new request/ service activation / queries across multiple teams i.e Banking, Insurance, Logistics, Amazon, ATM, IT, Kendra Design, Domestic Money Transfer, Bharat Bill Payetc• Manage Kendra level issues / concerns through ticketing system• Share critical business generation logic to Kendra to earn additional profits, by utilizing knowledge gained by handling other Kendra in parallel• Assist in TDS, by providing reconciliation certificate to the franchise• Provide training support for existing and new features rolled out for end-user (which are provided from Kendra) Show less

• Reporting to VP Marketing and COO of the company.• Tie-up (Internal discussion with VP Marketing and COO) and onboarding new vendors in the market on basis of CPL.• Preparing PO for the agreed T&C’s (Calculating Lead quantity on decided CPL).• Co-ordination with content team, web designer team, PHP team for requirement and sharing with vendors.• Managing SMS leads and online leads (Emailers) from vendors.• Daily monitoring lead quality, no. of leads received and following… Show more • Reporting to VP Marketing and COO of the company.• Tie-up (Internal discussion with VP Marketing and COO) and onboarding new vendors in the market on basis of CPL.• Preparing PO for the agreed T&C’s (Calculating Lead quantity on decided CPL).• Co-ordination with content team, web designer team, PHP team for requirement and sharing with vendors.• Managing SMS leads and online leads (Emailers) from vendors.• Daily monitoring lead quality, no. of leads received and following up with the vendors, for previous day and same day’s performance. Analyzing their performance, against leads delivered.• Calculating daily performance, weekly performance and monthly performance. (Leads delivered, appointment %, city wise leads delivered).• Analyzing performance based on appointment %, FC (visits) and CPJ• Validating leads at the end of the month. Approving it from Marketing head and preparing payments after receiving invoices from respective vendor.• Co-ordination with accounts for preparing and releasing payment.• Confirming payments against the invoice received and handing it over to the vendor.• Maintaining payment records• Timely feedback and update to Vendor on their performance and Business needs. Show less

Mumbai, Maharashtra, India

• Handling 3 campaign parallels Welcome, WOW and Client Retention.• Team strength of 4 executives.• Listening to calls, training, working on areas of improvement.• Checking Welcome call report for Centre on criteria’s such aswrong no, plan mismatch and cost mismatch.• Checking WOW call report for Centre feedback, midweek calling.• Sharing key management report with DGM CRM.• Analyzing and sharing feedback with Centers for improving the required area… Show more • Handling 3 campaign parallels Welcome, WOW and Client Retention.• Team strength of 4 executives.• Listening to calls, training, working on areas of improvement.• Checking Welcome call report for Centre on criteria’s such aswrong no, plan mismatch and cost mismatch.• Checking WOW call report for Centre feedback, midweek calling.• Sharing key management report with DGM CRM.• Analyzing and sharing feedback with Centers for improving the required area independently.• Handling Center escalation calls. Providing end-to-end support and resolution post discussion with client and Center and highlighting it to the concern team for resolution. (Non-technical andTechnical).• Health food stock Management: Providing training to the Center, reminding them for weekly audit, checking stock variance (Physical stock and the amount variance).• Adding manual stock of HF product in Center stock.• Sorting out HF stock variance problem.• Reference Benefit: Managing referral benefit process.• Checking eligibility of the client for Cash benefit / Gift benefit. Processing & following up it with accounts department.• Handling team attendance, and leaves. Show less

Mumbai, Maharashtra, India

• Hiring and on-boarding new employees for across profile’s.• Handling key financial submission such as PF etc• Validation (Check missing; New Documents as per guidelines) and Maintenance per employee profile: Ayuvedic / Homeopathy doctors (Registration as per city,) Nutritionist, Centre Manager,Call centre staff, accounts, content, IT, PHP, HR).

Mumbai, Maharashtra, India

• Managing/Leading a sales team of 15 response team member.• Maintain monthly attendance for team members.• Provide key inputs/ feedback to higher management on quality of data provided for calling.• Providing training to the team on various techniques/methods of handling sales leads or inquiries generated through different sources and preparing the training material.• Handling customers with their queries or escalations through inbound and outbound phone calls.• Assisting… Show more • Managing/Leading a sales team of 15 response team member.• Maintain monthly attendance for team members.• Provide key inputs/ feedback to higher management on quality of data provided for calling.• Providing training to the team on various techniques/methods of handling sales leads or inquiries generated through different sources and preparing the training material.• Handling customers with their queries or escalations through inbound and outbound phone calls.• Assisting team members with any issues occurring on-job and help them to meet their obligation. Motivate and encourage team member in timely manner to achieve on and above the set target.• Follow the Employee confirmation process on completion of probation period by team member.• Co-ordinate with I.T team with issues owing to system failure.• Monitoring team’s day-to-day performance and assisting them in improving the same.• Preparing “Roster” (administrative document providing shifts w.r.t team member information) for the team on weekly basis.• Calculation of incentive for the team and submitting a report. Operating on MIS on daily basis.• Keeping customer details updated in the LMS system.• Providing information on any newly services provided or discontinuation of existing services by the company to the customers.• Working with the team towards a common objective of achieving sales targets.• Following up with the old and new clients with the new offerings.• Convincing clients and scheduling appointments to the center are nearest to the customer.• Confirming with the clients about the appointment and ensuring his visit to the center. Preparing Weekly/Monthly reports and following it up during meetings.• Conducting weekly team meetings.• Providing suggestions on the improving of the current process to increase the customer and the company relationship.• Working on re-joiner data (Ex client data) for reselling and crossing selling newly introduced plans. Show less

Mumbai, Maharashtra, India

• Working with the team towards a common objective of achieving sales targets.• Assisting customers, ensuring happy buying experience.• Doing Tele calling activity to inform customers about the schemes and new arrivals.• Managing the post purchase activities for ensuring customer satisfaction.• Inventory Management.• Billing Process Management.• Following standard operating process on day to day basis.

Bachelor Of Commerce - Bcom, Business/Commerce, General

Business/Commerce, General

High School