Sheetal Budhiwant Email & Phone Number

Mumbai, Maharashtra, India

• Handling 300 esteem franchise’s of IOCL, Nayara and others spreading across Maharashtra, Rajasthan, Uttar Pradesh, Odisha, Bihar, Madhya Pradesh, Jharkhand, Haryana and Karnataka
• On-board new customers through educating on Kendra model and substantial benefits of becoming a partner
• Enabling Kendra across Banking, Financial Services, E-governance, E-commerce, Logistics through internal co-ordination for activation of all verticals.
• Co-ordination for issues / new request/ service… Show more
• Co-ordination for issues / new request/ service activation / queries across multiple teams i.e Banking, Insurance, Logistics, Amazon, ATM, IT, Kendra Design, Domestic Money Transfer, Bharat Bill Payetc
• Manage Kendra level issues / concerns through ticketing system

• Reporting to VP Marketing and COO of the company.
• Tie-up (Internal discussion with VP Marketing and COO) and onboarding new vendors in the market on basis of CPL.
• Preparing PO for the agreed T&C’s (Calculating Lead quantity on decided CPL).
• Co-ordination with content team, web designer team, PHP team for requirement and sharing with vendors.
• Managing SMS leads and online leads (Emailers) from vendors.
• Daily monitoring lead quality, no. of leads received and following… Show more

Mumbai, Maharashtra, India

• Handling 3 campaign parallels Welcome, WOW and Client Retention.
• Team strength of 4 executives.
• Listening to calls, training, working on areas of improvement.
• Checking Welcome call report for Centre on criteria’s such aswrong no, plan mismatch and cost mismatch.
• Checking WOW call report for Centre feedback, midweek calling.
• Sharing key management report with DGM CRM.

Mumbai, Maharashtra, India

• Hiring and on-boarding new employees for across profile’s.
• Handling key financial submission such as PF etc
• Validation (Check missing; New Documents as per guidelines) and Maintenance per employee profile: Ayuvedic / Homeopathy doctors (Registration as per city,) Nutritionist, Centre Manager,Call centre staff, accounts.

Mumbai, Maharashtra, India

• Managing/Leading a sales team of 15 response team member.
• Maintain monthly attendance for team members.
• Provide key inputs/ feedback to higher management on quality of data provided for calling.
• Providing training to the team on various techniques/methods of handling sales leads or inquiries generated through different sources and preparing the training material.
• Handling customers with their queries or escalations through inbound and outbound phone calls.
• Assisting… Show more

Mumbai, Maharashtra, India

• Working with the team towards a common objective of achieving sales targets.
• Assisting customers, ensuring happy buying experience.
• Doing Tele calling activity to inform customers about the schemes and new arrivals.
• Managing the post purchase activities for ensuring customer satisfaction.
• Inventory Management.
• Billing Process Management.

Bachelor Of Commerce - Bcom, Business/Commerce, General

Business/Commerce, General

High School