• Developed and executed strategic plans for a multi-millet flour business, ensuring product quality and regulatory compliance.• Managed day-to-day operations, including production, inventory, and supply chain logistics.• Oversaw financial management, budgeting, and cost-saving initiatives to drive profitability.• Led marketing efforts to build brand awareness and drive product adoption.• Cultivated strong customer relationships and gathered feedback for continuous improvement.• Tracked performance metrics and prepared reports for stakeholders.• Maintained a strong commitment to sustainability and ethical business practices throughout all aspects of operations.

• Managed a portfolio of high-value clients, serving as the main point of contact for all inquiries, feedback, and issues.• Conducted regular business reviews with clients to analyze performance metrics, identify opportunities for improvement, and drive strategic initiatives.• Developed and implemented client success strategies to enhance customer satisfaction, retention, and growth.• Collaborated with cross-functional teams including Sale, Marketing and Product Development to align client needs with organizational objectives and drive overall client success.• Led a team of client success analysts, providing guidance, training, and support to ensure consistent delivery of high-quality service.• Monitor and track client satisfaction and engagement metrics, taking action to address any issues or concerns.• Act as a subject matter expert on the product or service, providing training and support to clients as needed Proactively identify upsell and cross-sell opportunities to drive revenue growth and increase client retention Conduct regular business reviews with clients to review performance metrics, identify areas for improvement, and propose solutions.• Collaborate with cross-functional teams to ensure successful onboarding and implementation of new clients.

• Managed successful Allscripts EHR implementations, ensuring client satisfaction across multiple projects.• Provided post-implementation support, managed addons, and collaborated on technical improvements.• Conducted client training, understood needs, and tailored software solutions accordingly.• Stayed updated on trends, conducted quality assurance, and collaborated for with cross-functional teams for business expansion.

• Liaised with regulatory bodies, managed complaints, sales, property updates, and engineer bookings using SAP ISU CRM, ensuring uninterrupted customer supply.• Built and maintained relationships with service providers, distributors, Meter Asset Managers, and customers to ensure seamless operations.• Provided dedicated support via calls, chats, and proactive assistance, prioritizing exceptional service for customer satisfaction.