* Worked on data migration and cleaning.* Used mailing scripts to improve customer retention and increase renewal rate and revenue. * Maintained the optimal functionality of multiple websites through thorough quality assurance efforts.* Created and improved reporting capabilities across different sites.* Worked with customers to troubleshoot and resolve issues.

* Coordinated staffing allocation using trends and historical data to determine required staffing levels and surpass service level objectives.* Created, managed, and automated daily reports to ensure accuracy and reliability. * Implemented new call center technologies* Interviewed and trained potential team members.