Sabiha Ali Email & Phone Number

Roles and Responsibilities:• Responding promptly to guest enquiries via various channels such as live chat, email, and phone and providing accurate quotes for short and long-term stays, ensuring maximum profit margin.• Coordinating Urban Rest Representatives to meet guests at the Meet & Greet properties.• Enhancing the customer journey by ensuring smooth arrival and departure and resolving 90% of their queries within the SLA of 24 hours during their stay.• Experience in utilising Sales Force to prospect and engage with clients and guests, ensuring the timely solution of the cases.• Liaising with the rest of the Guest Experience Team (Operations and Housekeeping) on anyin-house issues or requests; keeping the guest always informed and providing timely resolution of the issues.• Championing NPS and ensuring all feedback is acknowledged on each of the platforms such as Airbnb, Booking.com and Expedia.

Roles and Responsibilities:• Managed the booking of temporary housing for the global clients across Europe, the Middle East and Africa with a conversion rate of 85% per month.• Provided timely and competitive quotes as per the budget for the corporate enquiries, which reduced costs and maximized profit margins.• Enquired and booked with various temporary housing partners across the EMEA region by maintaining negotiation rates of 90% with different partners.• Finalised the rates from the partners by reviewing the accuracy of their invoices.• Timely maintenance and updating the database for reporting accuracy.

Roles and Responsibilities:• Created and obtained signed rental agreements from the guests after booking finalisation..• Composed arrival and departure instructions for the guests by communicating daily with the partners and maintained a strong relationship with the guests throughout their journey.• Provided customer facing excellence by swiftly resolving clients’ concerns within 48 hours.• Efficiently utilised the relevant database of Nomad to ensure the guest’s smooth arrival and departure.

London, England, United Kingdom

Serving the customers while being part of a team to ensure the smooth running of the shop.Attending to customers’ queries.Offering a warm farewell to customers upon leaving and thanking them.Organising the essential items in the shop.Successfully winning weekly Mystery Shopper Challenges- Anonymous customer visits who assigned scores based on the level of Customer Satisfaction experienced.

Bangladesh

• Completed Internship in the Supply Chain Function in Customer Service Department• Order Management and Fulfilment• Involved in processing orders from customers, tracking distributor’s payment, releasing outbound delivery, and ensuring the shipments of customers. Analysed data in Microsoft Excel which was gathered from SAP reports.• Maintaining various customer service reports• Order file- Measuring the difference between distributor’s proposed order versus their actual order.• Payment Tracker File- Tracking distributor’s payment arrival time.• Maintaining Customer Scorecard- Tracking critical daily/weekly KPIs for certain distributors for example: Number of replenished orders.• Calculated shipment vehicle fill rate to ensure optimised load for shipments.• Built a strong relationship with the customers by managing their queries by emails and calls• Managing Product Requisition Request and Product Cost and manage reports at the end of the month on stock level.

Bangladesh

Worked in a leading book shop in Dhaka, Bangladesh which deals with Medical and Pharmaceutical books. Wrote emails to communicate with the customers as well as contacted the exporters of books to manage the stock, scheduled meetings, managed calendars, managed customer queries regarding the products.

Master Of Science - Ms, Economics, Merit

Awarded merit based Scholarship from Queen Mary University of London Dissertation on ‘’The relationship of the share of females.

Bachelor Of Science - Bs, Economics, 3.54