Documented cases that necessitated referral to higher level of support after conducting research and still being unable to resolve issues. Communicated with users by telephone to determine the problems they were facing,m and gave instructions for testing solutions to find the causes of the issues. Assessed hardware and software currently used and made recommendations for modifications to increase overall speed of system.Answered assistance requests from users and provided step-by-step instruction to resolve issues.Set up new PC systems and laptops for new employees including server permissions and downloaded the software as per position requirements. Designed and set up new work stations for staff, including hardware, software and required accessories.

● Delivered expert clerical support to internal staff and management by efficiently handling wide range of routine and special requirements● Arranged corporate and office conferences for company employees and guests● Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff● Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities● Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement● Trained employees in company and regulatory compliance requirements to promote conformance

MS graduate student from DePaul University in Networking Engineering and Security . This program is helped me to gain a lot of knowledge in network security and management. Now I am looking for a job to increase my knowledge and learned more about it, I am very optimistic.

Designing AutoCAD 2D and 3D. • Assisting Engineers with shop measurements of equipment for As Built drawings. • Communicating with others and learn more about the work. • Working with Engineers to prepare shop drawings and product manuals.