- Oversee the daily operations of training programs and ensure smooth execution.- Monitor budgets, control costs, and ensure resource allocation aligns with company objectives.- Coordinate with trainers, clients, and other departments to meet training schedules.- Track key performance indicators (KPIs) such as attendance, satisfaction rates, and outcomes.- Handle escalations and address operational challenges promptly.- Ensure compliance with industry standards, certifications, and regulations.- Maintain high standards of customer service to ensure client satisfaction.- Prepare and present regular operational performance reports to senior management.- Plan and oversee the scheduling of training sessions, workshops, and events.- Ensure training materials, resources, and tools are prepared and delivered on time.- Manage relationships with trainers and facilitators, ensuring high-quality delivery.- Handle client-specific customizations in training programs and ensure requirements are met.- Monitor participant feedback and use it to improve future training sessions.- Ensure training environments, whether physical or virtual, are ready and functional.- Lead and motivate the operations team, ensuring alignment with company goals.- Monitor team performance and provide feedback to ensure high standards.- Foster a collaborative environment between trainers, operational staff, and other departments.

- Manage student, teacher, and staff accounts on the platform (Noor and Fares System).- Generate and share reports on student performance, attendance, and system usage.- Act as a liaison between teachers, students, and technical teams to resolve issues.- Coordinate with external vendors or providers of education tools and platforms.- Maintain records of platform activities, including user guides and issue logs.