Saad Ebrahim Email & Phone Number

• Managed a team of CSMs with aprox 1000 clients and over $5 million ARR, focusing on achieving KPI targets and enhancing customer experience.• Provided strategic guidance to streamline operations, resolve escalations, and coach team members for improved customer adoption.• Reported to senior leadership on data insights, facilitated team collaboration, and conducted presentations for strategic planning.

As a Senior Customer Success Manager at Motive, my journey in the realm of customer success continues with a greater focus on product and service adoption. I've been entrusted with the responsibility of helping my fellow Customer Success Managers navigate this role, ensuring they find their footing and excel.My mission is clear: to foster strong, lasting relationships with customers who are just embarking on their onboarding journey. I believe in leading with value-driven conversations, ensuring they harness the full potential of Motive's offerings.In my role, I'm not just an advocate for our customers, but also a bridge between our clients and our dynamic cross-functional teams. I spearhead initiatives to build and evaluate projects within the Customer Success department, ensuring our strategies align seamlessly with our customers' evolving needs. Furthermore, I have the privilege of gathering feedback from our department and conveying it to our higher leadership, contributing to a more customer-centric approach.With a strong foundation in customer success and an unwavering commitment to delivering exceptional experiences, I'm dedicated to driving measurable results for my clients and Motive. If you seek a seasoned Senior Customer Success Manager who leads by example, fosters growth, and champions the voice of the customer, look no further. Let's connect and embark on this journey of mutual success.

As a Customer Success Manager for Motive, I am responsible for managing a portfolio of accounts worth over 1 million US dollars annually. My primary focus is on retaining customers, fostering customer advocacy, driving product adoption and enhancement, collaborating across departments, gathering feedback, and expanding our customer base.My expertise in customer success and relationship management enables me to provide exceptional service to our clients and build strong, long-lasting partnerships. By leveraging my skills in project management, communication, and analytical thinking, I ensure that our customers' needs are met while also driving business growth and customer satisfaction.In my role, I work closely with cross-functional teams to identify areas of improvement and implement solutions to drive customer success. I am passionate about delivering exceptional customer experiences and driving measurable results for my clients. If you're looking for a dedicated and results-driven Customer Success Manager, look no further than my experience at Motive.

Lahore, Punjab, Pakistan

Summary:Experienced Treasurer with a passion for Toastmasters International. Dedicated to ensuring financial stability and transparency within the club. Skilled in budgeting, financial management, and reporting.Responsibilities:Manage club finances and ensure adherence to financial policies.Develop and monitor budgets to align with club goals.Provide accurate financial reports and statements to stakeholders.Identify and mitigate financial risks through sound practices.Collaborate with club officers to align financial strategies with objectives.As Treasurer of the Toastmasters International Club, I am committed to maintaining financial stability and transparency, enabling the club to thrive and empower individuals in their communication and leadership journeys..

As a Customer/Client Support Specialist at Vaival, I provided SaaS in Blockchain technology, acting as a communication bridge between end-users and the software development team. My primary role involved escalating issues and bugs to the dev team in real-time, using different support mediums, including Zendesk.In addition to my support duties, I also assisted in leading and training the support team for this campaign. My time at Vaival taught me the importance of teamwork, leadership, and adaptability, as I worked closely with both technical and non-technical stakeholders to provide top-notch customer support.Overall, my experience at Vaival helped me to develop a deep understanding of SaaS and Blockchain technology, and the critical role that customer support plays in driving business success in these areas.

As a Customer Service Specialist at IBEX.Digital, I had the opportunity to work with companies such as Mercedes Benz and Nissan Canada, providing support through live calls and email. My primary responsibilities involved customer/client onboarding, navigating, reporting, and resolving bugs and issues with the help of the software dev team.In addition to my customer service duties, I also provided data analysis and annotation for their internal AI corporate portal. My time at IBEX.Digital taught me the importance of collaboration, problem-solving, and attention to detail, which are all critical skills for success in the customer service industry.

Lahore, Punjab, Pakistan

As a Sales Executive at DGS, I had the opportunity to work with some of the world's leading Fortune 500 brands, including Comcast, Spectrum, and Time Warner. In this role, I was responsible for driving sales through an inbound campaign, focusing on delivering exceptional customer experiences and exceeding sales targets.My time at DGS taught me the importance of effective communication, listening to customer needs, and adapting my sales approach to different situations. I gained invaluable experience in building and maintaining customer relationships, negotiating deals, and delivering exceptional service.Overall, my experience at DGS was instrumental in shaping my sales career and helping me to develop a strong foundation in customer service and relationship building.

Bachelor'S Degree, Accounting And Business/Management

Bachelor Of Arts - Ba, Economics

Accounting And Business/Management