Saad Khan Email & Phone Number

Navi Mumbai, Maharashtra, India

ALC -Extramile Team - To Ensure that exceptions/problems are resolved timely, accurately and well documented.Adhere to department operating procedures by employing appropriate review and control procedures.To Serve as a source of technical information and training for entry-level staff.Assist with Management Reporting.Assist Management with day to day operational procedures.Prepare, as required, clear and concise internal/external correspondence.

Mumbai Area, India

ALC - Broker's Assistant.Update/check callsUpdate customers with critical information, etc.Update active load information into system for shipper and carrier trackingAnswer phones and distribute calls to the appropriate brokerIssue Com-checks and Quick paysDeliver exceptional customer service

Mumbai Area, India

Responsible for the full end to end RoadFreight Operation.Manage and motivate the Roadfreight team members in Gallymead to act efficiently and compliantly with all processesContinuous management and growth of RoadFreight network efficiency and profitabilitySupport business development for the depot and network, both domestically and internationallyDealing with partner Aramex offices, the Pallet Network, customers, and sub-contractors

Mumbai Area, India

Identifying and eliminating barriers to accuracy, productivity, and quality.Owning and driving performance metrics and guiding the outsourced vendors to achieve the targetsSolving complex customer service issues and proactively working on improving metricsDeveloping and achieving performance goals and objectives to achieve enhanced customer satisfactionVoice of the Customer: Summarizing and providing critical analysis to top 3 customer issues to be improved on a quarterly review cycle