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Managing Projects relating to MDM environments such as Intune and VMware Airwatch.Perform onsite visits to Clients site to create Scope of Work.Create Architecture and Design for new Airwatch Platform.Branding and Customising Platform to match Company's Theme.Deploy Profiles and Compliance Policies as per Clients Business Requirements.Review and Health Check existing VMware AirWatch instance and provide Feasibility Report to Clients.Provide AirWatch On-boarding and Training to our Clients onsite.Provide Device Depmloyment Solutions to Enroll Large number of devices to VMware AirWatch Platform.Perform Enterprise Integration with Clients internal network resources to Airwatch Platfrom such as LDAP AD, Content Gateway (Relay-End point and End Point only), Certificate Authority, Activesync Exchange, O365 and More.Compile and Provide Project Completion Documentation to our Clients.Created TMDM Airwatch Scope of Work, SLA and On-Boarding Documentation.Defined Scope of Works and write SLA terms and Conditions.

Subject Matter Expert, Technical Support and Training relating to Airwatch MDM and Citrix XenMobile Environment

Provide L2 support to over 300 T-MDM Airwatch Customers.Provide SME Support to TMDM team members.Liaise with relevant stakeholder to achieve resolution (Apple, Samsung And Vmware).Test Devices, Profiles and Compliance Policies to Remediate potential causes.Escalation point for Product Manager and Centre Manager for all T-MDM related escalations.Announce Product Changes and Version upgrades to our Customers and responding to their relevant enquiries.Provide VMware AirWatch product Training to new team members.Provide training for Version Upgrades to existing team members.Create and Compile Training and Support Documentation.