Saad M'Chichou

Saad M'Chichou Email and Phone Number

IT Engineer @LTIMindtree | Windows OS | Devices & Deployment @ LTIMindtree
Saad M'Chichou's Location
Cracow, Małopolskie, Poland, Poland
About Saad M'Chichou

An accomplished Logistics and IT Specialist with a Master's in Industrial Systems Engineering, as well as a Master’s in Engineering of Complex Systems PT. I bring extensive experience as a Cloud Engineer, Infra Management and Windows OS professional, combining technical expertise with managerial acumen. Recently promoted to Windows Engineer position, my current role involves providing support for issues related to device setup, configuration, and deployment processes. My latest proven track record spans service coordination, logistics, and IT support across diverse industries, with proficiency in English, French, and Arabic enhancing my global perspective on supply chain and technology solutions. Demonstrating adeptness in configuration management, customer service, and troubleshooting complex issues, my volunteer experience with AIESEC has further refined my leadership, teamwork, and cross-cultural communication skills. Passionate about driving operational excellence in dynamic and innovative organizations, I've also excelled as a Sales Account Manager at Meraki Trade, where I've been instrumental in cultivating client relationships, devising sales strategies, and negotiating contracts to propel business growth.

Saad M'Chichou's Current Company Details
LTIMindtree

Ltimindtree

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IT Engineer @LTIMindtree | Windows OS | Devices & Deployment
Saad M'Chichou Work Experience Details
  • Ltimindtree
    Windows Engineer - Devices And Deployment
    Ltimindtree Nov 2024 - Present
    Cracow, Małopolskie, Poland
    • Demonstrated proficiency in Azure, Windows Updates, Upgrades, Activation, Features, and Bitlocker. • Skilled in using Microsoft System Center Configuration Manager (SCCM), PowerShell, Active Directory, Intune, and Group Policy Management. • Providing support for issues related to device setup, configuration, and deployment processes. • Distributing and managing software applications and updates to ensure all devices have the necessary tools and security patches. • Addressing issues related to device performance, connectivity, and compatibility. • Collaborated and responded to customer issues, providing both reactive and proactive support solutions.
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  • Ltimindtree
    Cloud Engineer And Iaas Management - Azure Vm
    Ltimindtree Feb 2024 - Nov 2024
    Krakow Metropolitan Area
    • Providing L2 technical support to Microsoft Azure customers by troubleshooting andresolving product and service-related issues.• Dealing with issues related with the Operating Systems and their integration with Azure services.• Creating and maintaining detailed records of customer interaction and solutions usingMicrosoft Dynamics 365 customer Service Workspace.• Educating customers on products usage, features and best practices to maximize theirbenefits and minimize future issues.• Using KPI's data to track, monitor, and identify areas of improvement.
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  • Meraki Trade
    Sales Account Manager
    Meraki Trade Jun 2022 - Present
    Wroclaw Metropolitan Area
    As a Sales Account Manager at Meraki Trade within the Wholesale Import-Export sector specializing in Pharmaceuticals and Dietary Supplements, I am responsible for nurturing and expanding key client relationships. My role involves developing strategic sales plans, identifying new business opportunities, and ensuring client satisfaction through effective communication and tailored solutions. I thrive in a dynamic environment where I can leverage my expertise in pharmaceuticals and dietary supplements to drive growth and exceed sales targets. With a customer-centric approach and a strong focus on delivering value, I am dedicated to contributing to the success and growth of Meraki Trade in this competitive industry.
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  • Kyndryl
    Service Coordinator - Configuration Management - Subject Matter Expert (Sme)
    Kyndryl Feb 2022 - Jan 2024
    Wroclaw Metropolitan Area
    • Responsible for the internal configuration management policy to utilize resources for configuration support. • Ensuring CMDB review activities are conducted. • Ensuring baselining of CI's.• Acting as an escalation point for the day to day service delivery issues.• Obtaining and providing the current status of a request to the status requester.• Providing service maturity enhancements for the process and the tool.• Guiding configuration supporter to ensure maintenance of the CMDB in a correct way.• Monitoring and communicating key performance indicators (KPIs).• Assisting configuration supporters in baselining of CIs/CMDB.
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  • Ibm
    Service Desk Analyst
    Ibm Oct 2021 - Jan 2022
    Wroclaw Metropolitan Area
    IT support for Belfius bank and Belins insurance for Belgium employees.• Managing support tickets through phone calls.• Troubleshooting problems and providing IT solutions.• Providing answers and solutions to all the issues that come through the platform.• Handling daily huddles.• Creating monthly reports.• Updating knowledge base.• Participating with accounts management team.• Innovation within leadership team.
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  • Mango Mama
    Delivery Coordinator
    Mango Mama Jan 2021 - Jun 2021
    Wroclaw Metropolitan Area
    Optimize the processes of the delivery and shipping team, identify and resolve bottlenecks that directly impact delivery times, and improve customer service procedures to enhance the brand and get closer to customers.• Management of delivery drivers allocation.• Unlocking bottlenecks to reduce delivery time.• Management of technicians for the maintenance of delivery vehicles.• Coordination of advertising campaigns with delivery drivers.
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  • Dawn Foods Belgium S.A.
    Logistics Audit Specialist & Supply Chain Coordinator
    Dawn Foods Belgium S.A. Jun 2020 - Sep 2020
    Manage, Walloon Region, Belgium
    Conduct audits of the logistics subcontractor Dachser, focusing on order quantities, pallet inventory, and CMRs (Convention on the Contract for the International Carriage of Goods by Road). Responsibilities include processing supplier orders and invoices, approving CMRs, and managing the delivery of finished products both internally and externally.• Input raw material orders into SAP.• Monitor stock levels and perform inventories.• Support the development of logistics operations.• Approve CMRs and inspect product deliveries.• Track shipments and ensure timely deliveries.• Optimize storage areas and expand racks to reduce costs.
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  • National Office Of Electricity And Water
    Industrial Intern: Thermal Power Plant Exploration
    National Office Of Electricity And Water Jun 2017 - Aug 2017
    Kenitra, Rabat-Salé-Kenitra, Morocco
    10-weeks observation internship, discovery of the industrial and visit of the different departments of the thermal power plant.

Saad M'Chichou Education Details

Frequently Asked Questions about Saad M'Chichou

What company does Saad M'Chichou work for?

Saad M'Chichou works for Ltimindtree

What is Saad M'Chichou's role at the current company?

Saad M'Chichou's current role is IT Engineer @LTIMindtree | Windows OS | Devices & Deployment.

What schools did Saad M'Chichou attend?

Saad M'Chichou attended Université De Lorraine, Międzynarodowa Wyższa Szkoła Logistyki I Transportu, Ibn Tofaïl University - Kénitra, Ibn Tofaïl University - Kénitra, Al Ghizlane Addahabia High School.

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