Saad M'Chichou Email & Phone Number

Cracow, Małopolskie, Poland

• Demonstrated proficiency in Azure, Windows Updates, Upgrades, Activation, Features, and Bitlocker. • Skilled in using Microsoft System Center Configuration Manager (SCCM), PowerShell, Active Directory, Intune, and Group Policy Management. • Providing support for issues related to device setup, configuration, and deployment processes. • Distributing and managing software applications and updates to ensure all devices have the necessary tools and security patches. • Addressing issues related to device performance, connectivity, and compatibility. • Collaborated and responded to customer issues, providing both reactive and proactive support solutions.

Krakow Metropolitan Area

• Providing L2 technical support to Microsoft Azure customers by troubleshooting andresolving product and service-related issues.• Dealing with issues related with the Operating Systems and their integration with Azure services.• Creating and maintaining detailed records of customer interaction and solutions usingMicrosoft Dynamics 365 customer Service Workspace.• Educating customers on products usage, features and best practices to maximize theirbenefits and minimize future issues.• Using KPI's data to track, monitor, and identify areas of improvement.

Wroclaw Metropolitan Area

As a Sales Account Manager at Meraki Trade within the Wholesale Import-Export sector specializing in Pharmaceuticals and Dietary Supplements, I am responsible for nurturing and expanding key client relationships. My role involves developing strategic sales plans, identifying new business opportunities, and ensuring client satisfaction through effective communication and tailored solutions. I thrive in a dynamic environment where I can leverage my expertise in pharmaceuticals and dietary supplements to drive growth and exceed sales targets. With a customer-centric approach and a strong focus on delivering value, I am dedicated to contributing to the success and growth of Meraki Trade in this competitive industry.

Wroclaw Metropolitan Area

• Responsible for the internal configuration management policy to utilize resources for configuration support. • Ensuring CMDB review activities are conducted. • Ensuring baselining of CI's.• Acting as an escalation point for the day to day service delivery issues.• Obtaining and providing the current status of a request to the status requester.• Providing service maturity enhancements for the process and the tool.• Guiding configuration supporter to ensure maintenance of the CMDB in a correct way.• Monitoring and communicating key performance indicators (KPIs).• Assisting configuration supporters in baselining of CIs/CMDB.

Wroclaw Metropolitan Area

IT support for Belfius bank and Belins insurance for Belgium employees.• Managing support tickets through phone calls.• Troubleshooting problems and providing IT solutions.• Providing answers and solutions to all the issues that come through the platform.• Handling daily huddles.• Creating monthly reports.• Updating knowledge base.• Participating with accounts management team.• Innovation within leadership team.

Wroclaw Metropolitan Area

Optimize the processes of the delivery and shipping team, identify and resolve bottlenecks that directly impact delivery times, and improve customer service procedures to enhance the brand and get closer to customers.• Management of delivery drivers allocation.• Unlocking bottlenecks to reduce delivery time.• Management of technicians for the maintenance of delivery vehicles.• Coordination of advertising campaigns with delivery drivers.

Manage, Walloon Region, Belgium

Conduct audits of the logistics subcontractor Dachser, focusing on order quantities, pallet inventory, and CMRs (Convention on the Contract for the International Carriage of Goods by Road). Responsibilities include processing supplier orders and invoices, approving CMRs, and managing the delivery of finished products both internally and externally.• Input raw material orders into SAP.• Monitor stock levels and perform inventories.• Support the development of logistics operations.• Approve CMRs and inspect product deliveries.• Track shipments and ensure timely deliveries.• Optimize storage areas and expand racks to reduce costs.

Kenitra, Rabat-Salé-Kenitra, Morocco

10-weeks observation internship, discovery of the industrial and visit of the different departments of the thermal power plant.

Master'S Degree, Engineering Of Complex Systems Pt Engineering Of Industrial Systems (Double Diploma)

The courses allow students to acquire the knowledge necessary to design and manage logistics and production systems with regard.

Master'S Degree, Industrial Systems Engineering

The program offers a comprehensive curriculum designed to develop expertise in the planning, design, and management of complex industrial.

Bachelor'S Degree, Logistics Management And Transportation

The fundamental studies that take place during the 6 Semesters of the "Logistics Management" course allow the student to pursue.

Diploma Of General University Studies (Deug), Economics And Management

The Diploma of General University Studies provides solid knowledge in the fields of economics and management. This program prepares.

Baccalaureate, Scientific Baccalaureate In Physics