Conducted a robust execution of State Bank of Pakistan (SBP) regulatory and external audits as outlined in my appraisal reviews with the senior management team Submitted returns and statements to SBP and agencies well within agreed deadlines with external bodies Responded to queries within agreed service level agreements to meet operational requirements Reported, tracked and followed up observations and rectifications during the SBP external and internal audits Provided training to staff across retail banking to promote best practice via presentation and side by side training Provided regular feedback and suggestions to improve design, effectiveness and implementation of internal controls to the senior management team Conducted periodic visits to branches to validate data integrity and as part of compliance and audit checks Applying excellent interpersonal skills to engage and motivate colleagues during the period of the audit and compliance checks Oversaw and maintained the communications track record for SBP, Security Exchange Commission of Pakistan, Federal Board of Revenue and other government agencies where circulars, instructions and press releases were shared with various divisions within the bank to monitor ongoing compliance.

Maximising client satisfaction by providing the ultimate marketing experience in brand awareness for innovative real-estate marketing. Privileged to enhance my customer service skills by building relationships with new and returning clients over the phone and face to face to generate and achieve monthly targets. Skills and Achievements Managed several high profile accounts and maintaining relationships with existing and new clients Organised team building sessions and providing ongoing support to colleagues Supported the manager by monitoring new business development Liaised with clients during enquiry and execution of their advertising campaigns Monitored team targets and sales revenue  Provided written appraisal documents following meetings with colleagues on a quarterly basis Liaised with in house departments to monitor progress and delivery  Managed in house databases and spreadsheets to ensure data accuracy  Administered and managed social media platforms such as facebook, twitter and in-house communication

Leading market share provider of telecommunications where I had the opportunity to build on my customer experience skills by providing excellent customer services. Skills and Achievements Monitored and maintained the customer relationship management database Liaised with account managers to share business opportunities were identified Developed excellent customer relationships by conducting personal visits and follow up’s via email and phone calls Maintained excellent working relationships with colleagues, account managers and senior management team and provided regular updates  Liaised with the purchasing team to ensure price, delivery and stock was replenished during peak times Attended marketing campaigns, trade shows, job fairs in order to promote and publicise brand awareness Supported the manager during periods of leave or unexpected absence Conducted regular catch up meetings with colleagues and providing ongoing support Dealt with customer complaints effectively and following this up to ensure customer resolution and satisfaction