Saad Mostafa

Saad Mostafa Email and Phone Number

Technical Support Lead at Flairstech Software | Communication Engineer | Bachelor's degree at El Shorouk Academy @ Upland Software
austin, texas, united states
Saad Mostafa's Location
Cairo, Cairo, Egypt, Egypt
About Saad Mostafa

Experienced Support Engineer with a demonstrated history of working in the telecommunications industry. Skilled in Technical Support, Business Process Improvement, Troubleshooting, Mobile Devices, and Management. Strong information technology professional with a Bachelor's degree focused in Electrical, Electronics and Communications Engineering from Al-Shorouk Academy.

Saad Mostafa's Current Company Details
Upland Software

Upland Software

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Technical Support Lead at Flairstech Software | Communication Engineer | Bachelor's degree at El Shorouk Academy
austin, texas, united states
Website:
uplandsoftware.com
Employees:
786
Saad Mostafa Work Experience Details
  • Upland Software
    Senior Application Support Engineer
    Upland Software Jun 2019 - Present
    Cairo, Egypt
    - Handle RightAnswers complicated issues.- Escalate the Cloud issues to Cloud Operation Team via SRs and CRs.- Raise Bugs and Enhancement Requests through Jira Tickets to the Development and Product Services Teams.- Support the Success Managers and Sales Team.- Create Knowledgebase solutions with clear steps and resolution and publish it all portals.
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  • Upland Software
    Application Support Specialist
    Upland Software Jun 2017 - Jun 2019
    Cairo, Egypt
    Handle RightAnswers Technical/Business Tickets through Zendesk and Remedy Force Applications.Escalate the Cloud issues to Cloud Operation Team via SRs and CRs.Raise Bugs and Enhancement Requests through Jira Tickets to the Development and Product Services Teams.Support the Success Managers and Sales Team.Troubleshoot the application Network/Authentication issues SAML/SSO.Create custom reports using MSSQL server V2012 or higher.Document the tickets’ resolution in the Knowledge Management application.
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  • Vodafone
    Second Line Dsl And Mi Specialist
    Vodafone Feb 2016 - May 2017
    Cairo, Egypt
    Act as front and second Line Technical Support for ADSL, Mobile Internet solutions/devices, and USB for Vodafone Enterprise Customers.
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Saad Mostafa Education Details

Frequently Asked Questions about Saad Mostafa

What company does Saad Mostafa work for?

Saad Mostafa works for Upland Software

What is Saad Mostafa's role at the current company?

Saad Mostafa's current role is Technical Support Lead at Flairstech Software | Communication Engineer | Bachelor's degree at El Shorouk Academy.

What schools did Saad Mostafa attend?

Saad Mostafa attended El Shorouk Academy.

Who are Saad Mostafa's colleagues?

Saad Mostafa's colleagues are Bailey Meyer, Nadine Khalifa, Nicki Collins, Neelmani Singh, Pitra Pamungkas, Phyllis Gricco, Katrina Perry.

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