Saad Paracha Email & Phone Number

Jeddah, Sa

Karāchi, Sindh, Pakistan

As Head of Retail Operations of Convenience Stores at Chase Up, I directly report to the Director of Operations and oversee the management of 400+ employees across the region.Key Responsibilities:Strategic Planning & Execution:•Developing Retail Strategies: Create and implement comprehensive retail strategies aligned with the company's goals and market demands.•Setting Performance Goals: Establish short-term and long-term performance goals for stores and monitor progress.Operational Management:•Store Operations: Oversee daily store operations, ensuring that all processes run smoothly and efficiently.•Inventory Management: Manage inventory levels, stock replenishment, and minimize shrinkage.Financial Oversight:•Develop and manage the operational budget, including sales targets, cost control, and profitability.•Financial Analysis: Analyze financial reports and KPIs to make data-driven decisions and improve store performance.Staff Management:•Recruitment and Training: Oversee the recruitment, training, and development of retail staff to ensure high levels of customer service and operational efficiency.•Leadership and Motivation: Lead, motivate, and support regional managers, store managers and their teams to achieve their targets.Customer Experience:•Customer Service Standards: Establish and maintain high standards of customer service across all stores.•Feedback and Improvement: Collect and analyze customer feedback to continuously improve the retail experience.Marketing & Sales:•Promotional Activities: Coordinate with marketing teams to plan and execute promotional activities and campaigns.•Sales Strategies: Develop and implement sales strategies to boost revenue and enhance customer engagement.Reporting & Analysis:•Performance Reporting: Generate regular reports on store performance, sales, customer satisfaction, and other key metrics.•Data Analysis: Use data analytics to identify trends, opportunities, and areas for improvement.

Jeddah, Saudia Arabia

•Achieving growth and hitting sales targets by successfully managing 45 stores of the region and the sales team of 250+ employees.•Ensure all the cost are not exceeding the budget as per the P&L.•Supporting head of departments (Logistic, Expansion, Finance, HR, & Commercial) to run operations smooth.•Create sales goals for each store and communicate them with area managers.•Analyzing item wise sales statistics, assigning sales training and sales territories.•Monitoring the members of sales team and involved in the hiring and firing process.•Managing recruiting, objectives setting, coaching and performance monitoring of my team.•Leading sales team to control stores known & unknown losses by implementing the measures and procedures to control the losses.•Monitor customer preferences to determine the focus of sales efforts.•Initiating changes to improve the business, e.g., revising opening hours to ensure the store can compete effectively in the local market.•Dealing with expansion manager for new locations and to modernize existing stores.•Resolving issues with sales team to achieve goals and results.•Prepare weekly and monthly sales and losses reports and submit my findings and analysis to operations director and CEO.

Jeddah, Saudi Arabia

•Formulate strategies and action plans to maximize sales of responsible Sales Advisor team•Maintaining and increasing the sales for the private labels•Developing sales strategies and setting targets•Reaching the targets and goals set for my area •Analyzing sales figures and forecasting future sales•Managing and motivating my team to increase the sales and ensure efficiency•Managing stock inventory and making key decisions about stock control•Keeping up to date with products and competitors•Dealing with staff issues such as interviewing potential staff, conducting appraisals and performance reviews •Nursing standards for quality, customer service, health and safety •Organizing special promotions, displays and events•Providing and organizing training for store staff•Dealing with expansion team for new locations•Completely responsible for new openings from operations till opening day •Reporting to Sales manager and Regional manager on weekly basis

Jeddah, Saudi Arabia

•Interact with customers and give provide information enquiries about products or services •Understand the customer’s problems and also resolve complaints •Communicate with customers through various ways, in person, by telephone, e-mail, fax and even over the Internet•Handle general questions and complaints, but some may have to specialize in a particular area and deal with specific problems •Help customers to decide what product or service would be suitable for their needs •Make regular changes or updates to a customer’s profile or account information •Keep records of transactions and maintain a database of information

Jeddah, Saudi Arabia

•Purchasing & logistics•Stock transfer to Branches•Document clearance work•Stock handling •Invoice management•Credit sales•Cash sales•Sales returns•Sales promotions & list price•Lacing with branch managers for well-timed deliveries.•Coordinating with supply chain manager for monthly order forecasting. •Banking & other Government Liaison work, Effective

Master Of Business Administration (Mba), Marketing

Bachelor Of Commerce (B.Com.), Business Administration And Management, General