Saad Q. Email & Phone Number

• Responsible for developing and nurturing strong relationships with assigned accounts. Act as the main point of contact and build trust by understanding the clients' needs, objectives, and challenges..• Address inquiries, concerns, or complaints from clients and work closely with internal teams to resolve issues in a timely manner. • Facilitate communication and coordination between the customer and various internal departments. • Track and analyze customer relationship metrics (CRM) metrics related to customer satisfaction, usage, and revenue generation. Prepare regular reports, performance summaries, and forecasts to provide insights to both internal stakeholders and clients.• Provide training and onboarding support to customers, particularly for complex products or services

Satellite Beach, Florida, Us

Learning and growing within the Salesforce ecosystem.

Stockholm, Se

• Tier 1 escalation support advisor overseeing Apple iOS, services (Apply pay, Apple Card) and agreement administration inquires for business partners and retail customers• Create, update, and close customer tickets in ServiceNow ticketing portal for every inquiry and according to defined ticket compliance requirements• Ensure problem ownership, escalate issues through proper channels• Provide reassurance to end users when delivering solutions and diagnosing issues• Advise management of potential risks that may have impact on customer base and operating environment

• From ideation, drive the implementation of a youth sports league• Responsible for licenses, state requirements and new business setup• Design and implement league administrative infrastructure• Recruiting and develop strategic partnerships with local businesses/vendors• Design and setup virtual coaching platform (response to covid-19

Houston, Texas, Us

• Assess and interpret the processed data to differentiate between welding faults, mill faults, mechanical damage, internal and external metal loss, and other pipeline anomalies.• Assess defect significance based on formula and parameters defined in International Pipeline Repair Codes and by the client.• Assess the results of integrity assessments, prepare dig sheets• Track key performance indicators to monitor performance of the integrity program

• Oversight of records imaging workflow• Planning and scheduling work activities across various clients• Validating and performing quality review of scanned records as well as monitor and maintain the integrity of public & legal documents• Operating high volume imaging systems.

New York, New York, Us

• Work with agents and internal departments to request and apply funds to annuity policies • Apply wires, ACH, and EFT payments that are made available through treasury• Secure funds from external firms for clients transferring to NYL• Correspondence with agents to procure or confirm external fund company requirements• Leveraged Advanced Workflow system to create policy/product specific workflows for processing• Leveraged Cyberlife to data mine Inforce product details• Leveraged CT1035 to update master data for agents and QA team.

Associate'S Degree, Biology/Biological Sciences, General

Associate'S Degree