Saad Qureshi Email & Phone Number

Santa Clara, California, Us

Dallas, Tx, Us

Lead Product Manager Digital Transformation platform. Supporting the development and enhancement of customer pro-active care support platform.

Seattle, Wa, Us

TPM for Amazon Air & Science Team (AST). Team supports Amazon Air operations by building Technology to improve and optimize all aspects of the Amazon Air Ops.Leading the charge for AST Digital Transformation by initiating AST Omnichannel product integration to efficiently serve all aspects of Air Operations.Managed 2 Key Software Products necessary for successful Air Operations. Led AST team in tech integration with Hawaiian Air and the addition of new Aircraft to Amazon Air network.• Reduced new carrier integration time from 4 months to 2 weeks, with the launch of brand-new carrier portal, led to successful onboarding of 2 new international carriers and growth of Amazon Air network, improving customer package delivery estimate accuracy metric.• Reduced delivery estimate misses from 6 to zero during 3 peak months, saving over $350K, with the launch of new feature to Ground Support Equipment (GSE) management platform, which allowed GSE teams to prioritize GSE repairs and improve GSE availability.• Collaborated with the Legal team to incorporate Data Collection Clauses into the Air contract, allowing Amazon to Automate data collection, introduce Realtime events monitoring and Air Site advanced notification, improving disruption management.

Dallas, Tx, Us

Led AT&T Digital Transformation effort to streamline and improve call center customer service. Responsible for integrating customer legacy data management solutions in to Salesforce CRM suite. Influenced internal and external partners to collaborate on process improvement initiatives. Exercised emotional intelligence to mediate crucial conversations, addressing situations quickly, transparently, and empathetically. • Led transformation of AT&T Legacy Chat Product, providing guidance to 4 design teams in creating cohesive chat user experience (UX), improved customer care representative (CCR) efficiency and reduced average handle time by half a minute for 2500+ chat CCRs, improving customer satisfaction and increasing CCR happiness with improved chat platform.• Successfully launched the integration of customer profiles with Salesforce Einstein AI, enabling customer representatives to identify upsell opportunities tailored specifically to each customer's needs.• Oversaw 8 teams utilizing Scaled Agile Framework (SAFe), ensuring work was aligned to company roadmap and product backlog was prioritized against local and global organizational goals.

Dallas, Tx, Us

Helped Structure newly formed Product org – Process, roles and responsibilities, Conceived, defined and launched brand new software products and platforms, ranging from Engineering Applications, Infrastructure/Inventory Management (Software-as-a-Service), work flow management, financial analytics platforms, ERP Platform, AI/ML data driven insight platforms, increasing customer satisfaction, streamlining processes, and reducing reliance on 3rd party software. Partnered with Ops teams to define software based Automation solutions to help reduce cycle times and gain efficiencies. Created Product Road Maps & Implementation Plans. Conducted Financial feasibility Analysis. Worked with Agile Development teams to launch new product platforms. Work includes - Data Analysis leading to Data Driven decision making, development of algorithms for manual task automation, UI Design, Feature Prioritization & User Stories development, Developing Product Launch Strategy, QA Testing, Customer training rollout, Reviewing post-launch product metrics, such as, User adoption, FAQs, and KPIs/Measures of success.

Dallas, Tx, Us

Technical Space Planning AVP Leadership Initiate - Assigned to AVP leadership initiative to discover process improvement opportunities. Leading cross-functional SME team investigated systems and processes for gaps, issues & bottlenecks. Created product roadmap and led Agile delivery team to deliver solutions which saved 9000+ man hours in 1st year of product launch.

Dallas, Tx, Us

Oversaw 4 regions and over 25 markets for Cell Site High Utilization Issues. Bandwidth High Utilization is a direct customer impacting issue. Position led me to conceive, propose & oversee development of HU prevention platform. Savings of over $2 million in 1st year.

Dallas, Tx, Us

Member of Operations Excellence team. Working towards developing and streamlining end-to-end processes at AT&T.

Ux Designer

Digital Marketing Nanodegree

Data Analyst Nano-Degree, Data Analytics

Fullstack Developer, Web Development

Bachelor Of Applied Science (B.A.Sc.), Electrical And Electronics Engineering

Education record