Saad Salman, Pmp Email & Phone Number

Toronto, Ontario, Canada

 Change Management coordination and implementation in IT infrastructure Test, UAT, Pilot and prod deployments coordination under ITIL framework Documented separation of duties (SoD) and assisted in Implementation Worked on implementation of Identity and Access Management (IAM) policies ( Like identity monitoring, reporting Just In Time ( JIT ) access policies Integrated Identities with RBAC in IAM framework Validated OKTA’s IAM System Assisted in implementation of Sing Sign On ( SSO) for Office 365 and Azure products  Worked on Cloud Identity systems like AWS and Azure  Effectively developed credibility and exceptional rapport maintaining outstanding communications with project stakeholders at multiple levels Competently carried out project assessment depending on available information, customer insights and other subject matter experts feasibility evaluation of new products or services Expertly apprised project performance through appropriate tools and techniques to identify and quantify variances, performed approved corrective actions and communicated with relevant stakeholders Organized project documents and material to retain organizational knowledge, complying with statutory requirements and ensuring availability of data for potential use in future projects and internal/external audits

Toronto, Ontario, Canada

 Expertly performed Active Directory Services administration and management to include user accounts, cleanup and routine maintenance and configuration Efficiently performed primary troubleshooting to identify and resolve system interruptions ensuring minimum downtime on the main servers Devised effective project schedules including in-depth resource allocation plans for resource optimization. Adeptly rendered project coordination for software/hardware upgrades, system roll-outs and system performance monitoring, measurements, management and capacity planning for computer systems, to support a pro-active approach to meeting changing system demands Closely monitored client data connection reporting any abnormalities or disruptions Resourcefully coordinated logistics of client support team, QA and development teams to resolve software issues. Successfully handled creating/disabling Active Directory and MS Exchange accounts, managing group membership, Exchange public folder permissions and mailboxes (create/permissions), distribution groups and AD group membership Performed capture and restore of user’s profiles using Microsoft System Center Configuration Management (SCCM) Provided assistance in disaster recovery, including retrieving, verifying and delivery of data. Effectively ensured timely client deliverables by creating and maintaining client project schedules including in-depth resource allocation plans.

Toronto, Ontario, Canada

 Routinely exceeded call-handling goals, excel at probing questions and researching, analyzing and rectifying problems Diligently identified, analyzed and resolved hardware, software or application issues to ensure uninterrupted operations Partnered with Tier II helpdesk peers to resolve complex problems that required escalation Provided detailed descriptions of issues in trouble-ticket system and followed up diligently to ensure swift resolution Skillfully handled, diagnosed and responded to routine problems through interactions with end-users. Developed solutions for end users, on the outcome, and make sure that it satisfies the end-user’s issues and complaints Received “outstanding” ratings on performance reviews, with top marks in team work, customer service, communication skills and technical problem-solving