• On-Time and in-Full (OTIF) delivery of all basic and complex projects assigned with high proficiency. • Ensure alignment between teams on NPI readiness and daily direction setting.• Develop full project plan with input from functional experts. Monitor and manage project schedule as per the project plan.• Establish, lead, and empower cross functional teams vital to successfully deliver projects and drive and support collaboration within and across teams, functions and end-markets.• Cultivate and maintain effective working relationships with Commercial business partners and other stakeholders including Product Development, Packaging Development, Quality, Factory, Supply Chain etc.• Proactive continuous improvement activities supporting the Process Owner and driven by Delivery Excellence teams.• Ensure proper delivery against all pre-determined KPIs.

• Handling end-to-end MTO and MTS order to cash cycle of APAC customers located mainly in China, Hong Kong, Taiwan, Thailand, and Singapore, having a volume of around 1000 mio sticks/year with a successful fulfillment rate of 96%• Key customer portfolio: China Duty Free International (CDFI) & Lotte Singapore, King Power International, EverRich, Cheer Signal Development Limited. • Managing inventory levels as per the forecast, to cater customer demand in full.• Ensuring robust cross-functional synergy by liaising with multiple stakeholders including customers, trade, transportation, warehouse, finance, planning and operations to ensure OTIF deliveries.• Handling customer complaints.• Initiated and implemented automation of KPIs to efficiently track customer service delivery in real time and providing actionable insights to better meet customer expectations.• Well equipped with tools including Power BI, SAP, MS Excel & PowerPoint.

• Supply chain and logistics lead for Performance Material and Health & Hygiene BUs.• Key customer portfolio (Health & Hygiene): Abbott Laboratories, Glaxo Smith Kline, Pfizer, L’Oréal, Nestle, Procter and Gamble, Unilever, Reckitt Benckiser, Colgate Palmolive • Key customer portfolio (Performance Materials): Honda, Indus Motors Company, Kia Motors, Haier Group, Master Group, Forward Sports, Pakistan Telephone Cables Limited, Firhaj Footwear• Inventory planning, PO placements, conducting monthly S&OP meetings, APO update, material management at different locations, conducting CRM and SRM activities, handling customer complaints, monitoring warehousing and transportation operations and designing supply chain SLAs. • Implementing and monitoring various Key Performance Indicators including open orders, forecast accuracy, Purchase Requisition to Purchase Order turnaround time, Days Inventory, transportation lead time, documentation timelines, complete order fulfillment cycle time etc.

• Supply chain and order management operations of multiple BUs in BASF Pakistan including Home Care Chemicals, Textile Chemicals, Oil and Lubricant Chemicals.• Key customer portfolio: Procter and Gamble, Unilever, Reckitt Benckiser, Colgate Palmolive, Archroma, Shell, Pakistan State Oil• Worked on agency model, encompassed activities including indents issuing, LC processing, managing shipments, customer & material master data and customer complaints.

• Plan, report and monitor all pre- and post-export shipment’s operations of global clients.• Key customer portfolio: Adidas, COOP, H&M, Icon Health and Fitness.• Managing shipping documentation including Bill of Lading (BL), Forwarder’s Cargo Receipt (FCR) and House Seaway Bill (HBL). Devising and revamping customer specific IOPs and SOPs for continuous process improvement. Training newly on-boarded customers on existing tools and way of work.