Saad Balabhai Email & Phone Number

Mumbai, Maharashtra, India

My responsibilities include:• Managing Social Media platform for Jungle Magic, Polycrol and Aquilla Digital.• Preparing Monthly Content Bank and Monthly Reports• Conceptualization of posts and campaigns• Creating interesting and engaging content (Articles, Snippets, Contests, Polls, Quizzes, etc)• Brainstorming with the team on creative avenues for project execution• Planning & Executing Social Media Campaigns• Increasing traffic to the brand/client pages and the number of members.• Monitoring and responding to queries/conversations on Social Media.

Mumbai, Maharashtra, India

My responsibilities include:• Managing Social Media platform for Della Adventure and Mumbai Metro• Managing Online Relationship Management• Preparing Monthly Content Bank and Monthly Reports• Conceptualization of posts and campaigns• Creating interesting and engaging content (Articles, Snippets, Contests, Polls, Quizzes, etc)• Brainstorming with the team on creative avenues for project execution• Planning & Executing Social Media Campaigns• Increasing traffic to the brand/client pages and the number of members.• Monitoring and responding to queries/conversations on Social Media.• Attending client meetings and responding to client queries.• Coordinating with internal Design and Tech teams for client projects• Maintaining & constantly updating a database of important social media platforms, communities.

Mumbai Area, India

My responsibilities include:• Researching travel options and presenting the best deals in terms of requirements.• Prepare customized itineraries for travel as per customer requirements.• Offering holiday packages for both International as well as Domestic.• Ensure all bookings & reservations are processed accurately.• Monitoring bookings throughout the working day.• Coordinating with the hotels, resorts and suppliers for negotiating best tariffs and packages. • Handling travel related queries and feedback from the customers and taking appropriate steps to rectify and improve them.• Up selling relevant add-ons like insurance, excursions, currency, etc.• Advising on and organizing Visas & Passports.• Booking Rail, Hotel, Domestic & International Air travel tickets.• Conduct web check-in, meal update, frequent flyer details, wheel chair facilities on behalf of the clients.• Handling high numbers of incoming calls from direct customers & travel trade answering them promptly, courteously and in a friendly manner.• Building strong relationships with clients.• Ability to achieve profitability objectives.• Maintain MIS (Management Information System) Reports as a quality control check for weekly and monthly reporting.

Mumbai Area, India

My responsibilities involved the following:• Co-ordinating with the Business Unit Heads on the operations requirements.• Handling entire Travel Operations for International & Domestic bookings for the employees.• Booking Air tickets, Hotels & Service Apartments as per the Bank’s policies for the staff.• Managing and Allocating Bank’s blocked serviced apartments in London.• Making arrangements of hotel stay for new joiners.• Coordinating and negotiating with Vendors for best air fares, hotels, apartments and cab fares.• Assisting staff with Business Visa Processing & Issuing Travel Insurance Certificates.• IIM/ IIT & other business school campus bookings for Recruitments/ Interns.• Making Outstation cab bookings.• Arranging Forex (per diem) for staff travelling overseas.• Reconciliation of Company Corporate Credit Card.• Building strong relationships with BUH, staff and vendors.• Handling travel related queries and feedback from the staff and taking appropriate steps to rectify and improve them.• Generating MIS reports for domestic and international travel, per diem, insurance, hotels, London apartments, IIM & IIT Grads/Interns Campus recruitments bookings.

Vikhroli

Worked as a process associate who was required to interact with international customers telephonically i.e. handling customer queries. My main responsibilities included:• Handling client queries for Travelport and Emirates Airline.• Maintain GDS filing to keep synchronization with ATPCO• Have a Good hand On ‘ATPCO’ Fare Manager.• Handling pricing issues of travel agencies and across all the airlines.• To update free baggage allowance as per airlines request.• Database Management (DBM).• To make BSR (Banking Selling Rate) updates as per respective Bank’s website and Emails received from various carriers.

Mumbai Area, India

Worked as a Travel Executive who planned and sold transportation and accommodations to customers. Major responsibilities included:• Content Management System (CMS).• Making Tour Packages visible online.• Making itineraries in database.• Making package includes and excludes in database.• Uploading tour prices, package wise and hotel wise.• Cross checking the packages before going online.• Tallying suppliers and their prices.• Entering itineraries in HTML.

Bachelor'S Degree, Business/Commerce, General

High School, Commerce