Saad Khalid Email & Phone Number

Darwin, Northern Territory, Australia

• PFES - SerPro - Department of Justice
• Led a team of configuration analysts and reporting analysts, streamlining change requests, managing system updates, and producing compliance and performance reports.
• Work closely with developers, system engineers and configuration teams to provide effective solutions for identified issues, ensuring alignment with stakeholder needs.
• Coordinate with database administrators to ensure compliance, data integrity and data redundancy with specified requirements and to enhance database efficiency based on stakeholder requests.
• Played a pivotal role in SCRUM Agile teams, ensuring alignment with sprint objectives and facilitating collaboration among developers, system engineers, and key stakeholders.
• Generate and present weekly reports on service requests and Jira tickets, delivering comprehensive updates to stakeholders.

Darwin, Northern Territory, Australia

• Providing technical support and advice with the resolution of system change proposals to assist the broader business to achieve strategic and operational objectives.
• Worked through system change proposals, including operational impact assessment, problem solving and recommendations for system changes.
• Requirements gathering from B2B procedures and all relevant stakeholders.
• Engaging internal and external stakeholders & SMEs to validate business requirements, solutions design to influence decision making regarding approval.
• Design, coordinate and execute the UAT, Regression, Industry testing of system, including the development of test plans and compile reports of test outcomes.
• Analysed gap between current & new end-to-end process to design Test case scenarios for end-to-end functionality testing.

Australia

• Assessing 2nd and 3rd level IT Support looking after IT Infrastructure, Networks and Telecommunications for Northern Territory Government.
• Working under the contract of Northern Territory Police, Fire and Emergency Services. (PFES Contractor)
• Provide technical support for several business systems in NTG including Citrix, SharePoint and MAX
• Extensive SCCM Experience
• Assists in troubleshooting, diagnosing, testing and resolving system problems and issues
• develops, conducts and provides technical guidance and training in application software and operational procedures

Darwin, Northern Territory, Australia

• Create business reports and dashboards using Power BI and Microsoft word excel database.
• Interfaced with business clients to access business needs, gather requirements, and determine realistic deliverables.
• Substantiated proficiency in using a range of software programs for communication with team and client, including Outlook, MS Teams, Zoom, MS office, etc.
• Prepared business models, flowcharts, and diagrams.
• Worked with client requirements to specify business plans and goals.
• Provided Customer Service Support.

Darwin, Northern Territory, Australia

Bachelor Of Information Technology - Bitech, Business Analyst And Programming

Professional Year Training In Ict, Business, Workplace And Management

Key learning areas include : Australian Business Culture and Environment, Professional Business Communication, and Project management.