Associate Partner - Middle East
Expansions Associate
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Saadi Hallak Email & Phone Number
Associate Partner - Middle East
at
Expansions Associate
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Current company
Role
Associate Partner - Middle East
Location
United Arab Emirates
Who is Saadi Hallak? Overview
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Quick answer
Saadi Hallak is listed as Associate Partner - Middle East at Expansions Associate, based in United Arab Emirates. AeroLeads shows a matched LinkedIn profile for Saadi Hallak.
Saadi Hallak previously worked as Passenger Service Duty Manager at Emirates and Airport Service Support Controller at Emirates. Saadi Hallak holds Associate'S Degree, Tourism And Travel Services Management from Tourism Management, Hotel & Tourism Training Center.
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Expansions Associate
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Profile bio
About Saadi Hallak
A highly skilled Customer Service professional who possesses over 20 years of experience in administration, operations and Hotel management. An effective communicator with ability to interact with persons at all levels of the corporation. Key skills include:• Team coaching and performance improvement• Hotel Management & Administration• Quality auditing and improvement• Resources planning and management• Customer affairs• Project Management• Problem Solving and Decision Making
Listed skills include Leadership, Auditing, Project Management, Business Units, and 1 others.
Current workplace
Saadi Hallak's current company
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7 roles
Saadi Hallak work experience
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Passenger Service Duty Manager
Current Manage the business unit resources on a shift basis to ensure that service levels are delivered as per Emirates standards and ensuring that SOPs are strictly adhered to. Develop and maintain excellent relationships and open communication with internal and external departments such as dnata, Dubai Airports, EK Security, Airport Police, Immigration, Embassy, Govt. Protocol Dept. Hotel Authorities, Dubai, Sharjah, Abu Dhabi Airport Authorities. Investigate all handling discrepancies and customer complaints in timely manner, identify problem areas and course of action required to prevent recurrence of service failures, while liaising and working very closely with the Manager Airport Services. Ensures high Level customer service standards are delivered to our VVIP/CIP/IO passengers. Role holder to constantly review the entire service delivery process and its workability with all related stakeholders (Dubai Airports, immigration, chauffer drive, Police, dnata, embassies, hotels, Authorities etc.) in setting up the process.
Jun 2016 - Present
Airport Service Support Controller
Supports the day to day functioning of the various Emirates Airport Services units in order to ensure that the service delivery standards are maintained within the budgeted costs and that the operating procedures complement the dynamics of customer needs. Investigate and analyze operational discrepancies to propose remedial measures to the Line Manager and independently respond to internal and external departments where the involvement of line Manager is not necessary. Co-ordinate with external manpower and other service providers to ensure services are delivered in a timely manner, to the agreed standard and the redressal process works well to correct any irregularities. Negotiating and finalizing hotel contracts for all Emirates stop over passengers from 2006 to 2013 Project manager of all Emirates lounges refurbishments in 2015 with budget of 35 million Dirhams. Supervised the automation of passengers reservation in the lay over hotels in 2007 Led the set up and training of team in Le Meridian Hotel as Emirates new Hub for premium passengers lay over in 2004 Managed all hotel agreements during major disruption in the Hub Regular workshops with Resource Planning to maximize cross utilization of manpower across the
Jul 2013 - May 2016
Airport Services Officer
May 2007 - Jul 2013
Supervisor Airport Services
Aug 2004 - May 2007
Senior Airport Service Ag
Jul 2000 - Jul 2004
Front Desk Representative
Apr 1999 - Jun 2000
1 education record
Saadi Hallak education
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Tourism Management, Hotel & Tourism Training Center
FAQ
Frequently asked questions about Saadi Hallak
Quick answers generated from the profile data available on this page.
What company does Saadi Hallak work for?
Saadi Hallak works for Expansions Associate.
What is Saadi Hallak's role at Expansions Associate?
Saadi Hallak is listed as Associate Partner - Middle East at Expansions Associate.
Where is Saadi Hallak based?
Saadi Hallak is based in United Arab Emirates while working with Expansions Associate.
What companies has Saadi Hallak worked for?
Saadi Hallak has worked for Expansions Associate, Emirates, and Millennium Airport Hotel Dubai.
How can I contact Saadi Hallak?
You can use AeroLeads to view verified contact signals for Saadi Hallak at Expansions Associate, including work email, phone, and LinkedIn data when available.
What schools did Saadi Hallak attend?
Saadi Hallak holds Associate'S Degree, Tourism And Travel Services Management from Tourism Management, Hotel & Tourism Training Center.
What skills is Saadi Hallak known for?
Saadi Hallak is listed with skills including Leadership, Auditing, Project Management, Business Units, and Administration.
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