Saadia Khalid Email & Phone Number

San Diego, California, United States

- Acted as the Salesforce subject matter expert and day-to-day point of contact for approx. 150 users.- Provided technical support to users to maximize platform utilization.- Worked closely with users/stakeholders to troubleshoot and resolve issues in a timely manner.- Completed training in AI fundamentals and explored integration possibilities within Salesforce.- Explored AI use cases in Salesforce to enhance user experience and streamline processes.- Managed user onboarding/offboarding in Salesforce.- Identified opportunities to drive efficiency by automating manual processes in Salesforce using Flows, including Screen Flows.- Monitored and updated Salesforce data by importing /exporting/ updating of data using DataLoader.- Proactively deduped data to maintain Salesforce as the source of truth for all customer data.- Performed regular security reviews of profiles and permission sets to ensure they adhered to the principle of least privilege.- Configured and maintained standard/custom objects and fields, page layouts, Lightning pages, validation rules and formula fields.- Built reports/dashboards for stakeholders to provide increased transparency.- Created and maintained Sandbox environments for testing.- Worked closely with stakeholders to build solutions focused on improving the user experience and ensured business readiness for any upcoming changes related to Salesforce.- Delivered regular training sessions for new Salesforce users to increase and encourage user adoption. - Developed and maintained knowledge articles for users to refer to.- Built strong relationships with users by organizing and actively participating in meetings to thoroughlyreview their business processes and technical requirements, thereby aiming for better understanding and clarity hence creating a solution that meets their needs.- Continuously looked for ways to increase knowledge for myself and others.

Los Angeles, California, United States

- Created a Salesforce community that allows external users to fill out and submit surveys.- Created 20 new reports that provide the necessary client intake metrics.- Introduced and created a dashboard that shows relevant data at a glance.- Configured page layouts and record types to cater for a business requirement.- Created new fields and customized existing fields, page layouts, and objects.- Managed profiles to control field, object, and report visibility.- Formulated an approval process and fixed one that was not working properly.

- Configured and implemented Volunteers for Salesforce (a third-party app) to manage volunteers and events. V4S tracks and reports on data and allows public signups via the IRN website using Salesforce Sites Visualforce Pages.- Imported backlogged harvest and volunteer data from existing spreadsheets into Salesforce using Data Loader. - Created new reports and dashboards to help IRN reflect where they can improve/maintain its produce recovery.- Developed and maintained validation rules, approval processes and custom workflows to cater for business requirements.- Performed administration activities: manage users, profiles, permission sets; add or remove objects and fields; create record types and page layouts; configure formula fields, cross-object formulas and roll-up summary fields.

Rockville, Maryland, United States

- Developed a Training Plan to cover Salesforce functionality relevant to their business needs.- Conducted 1-hour virtual Salesforce Training sessions for Salesforce end users.- Prepared Training Guide with screenshots for users’ reference.

San Diego, California, United States

As a Substitute Teacher, some of the responsibilities include:- Delivering lesson plans and instructional materials that facilitate active learning.- Instructing and monitoring students in the use of learning materials and equipment.- Using relevant technology to support and differentiate instruction.- Managing student behavior in the classroom by establishing and enforcing rules and procedures.- Implementing different exercises and using repetition, which enables students to grasp new concepts quickly.

Bracknell, Uk

As the Teaching Assistant for the school of MIS, the role entailed:- Assisting students in Python and Visual Basics labs by helping them identify and fix bugs.- Supporting students in tools such as: MS Office, OneNote, MS Publisher, and Inkspace.- Facilitating students in understanding complex computer science concepts by simplifying them.- Supervising and providing personal support for pupils, including those with SEN, and ensure their safety.

Winkfield, England, United Kingdom

As the Computing Teaching Assistant, some of the responsibilities included:- Introducing students to coding using Hour of Code to show them coding is fun.- Teaching students coding using Scratch and Espresso Coding.- Organizing and helping manage appropriate computing learning resources and environments.- Using Computing skills effectively in supporting delivery of learning activities.- Recognizing and responding to individual learning needs.- Promoting inclusion and establishing constructive working relationships with pupils.- Providing feedback on progress and achievement, where applicable.

Islamabad, Pakistan

- An internal initiative was launched to continually improve the quality of data warehouse services and deliverables provided by Teradata Professional Services (TDPS), Pakistan. As the Quality Assurance Specialist and Process Improvement Lead, successfully led the TDPS organization to achieve CMM Level 5 (first company in Pakistan to do so) and then CMMI Level 3 on the continuous approach. Responsibilities included: developing an expert-level understanding of CMM/CMMI model; establishing a Quality framework; creating new and streamlining existing policies, processes, and standards; conducting internal assessments and ensuring gap closure.- Process Improvement framework required establishment of a Quality and Communication function within TDPS organization structure. Being a key member of this function, the main responsibilities included: facilitating Project Managers in establishing a Quality Management Plan for their projects; conducting quality health-checks, reviews, and audits of projects; and communicating research-based information to PS Consultants through awareness programs on knowledge repositories, methodologies and standards.- Process institutionalization is an important concept of process improvement. It was achieved through: designing and developing trainings/workshops; ensuring implementation of corporate governance policies in projects; supporting Management during Project Kickoff and Setup phase; and Knowledge Management at EMEA level by developing and enhancing processes/standards and incorporating industry best practices for better knowledge sharing, re-use of collateral, and quicker induction.- The Teradata PMO and the PM Community of Practice launched a global QA Task Force to address project Quality Assurance best practices. As the owner of the task force, responsibilities included identifying best practices and guidelines for Quality Assurance by soliciting project QA collateral from the field.

Worked as a Quality Assurance Consultant responsible for testing some major B2B, R2R and B2C applications.

Bs, Computer Science

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