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Saadia Bokhari Email & Phone Number
Customer Experience (CX) Consultant | Employee Engagement Expert and Corporate Trainer |
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Saadia Bokhari
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Current company
Role
Customer Experience (CX) Consultant | Employee Engagement Expert and Corporate Trainer |
Location
Dubai, United Arab Emirates, United Arab Emirates
Company size
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Saadia Bokhari is listed as Customer Experience (CX) Consultant | Employee Engagement Expert and Corporate Trainer | at Saadia Bokhari, a company with 1 employees, based in Dubai, United Arab Emirates, United Arab Emirates. AeroLeads shows a matched LinkedIn profile for Saadia Bokhari.
Saadia Bokhari previously worked as Customer Experience (CX) Consultant | Employee Engagement Expert & Corporate Trainer | at Saadia Bokhari and MCE Senior Associate at Mce - Management Centre Europe. Saadia Bokhari holds High School & "O" Levels, 1St Division from Convent Of Jesus & Mary, Karachi, Pakistan.
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About Saadia Bokhari
Did you know that companies with highly engaged employees outperform their less engaged peers by a whopping 147% in earnings per share? Or that it costs up to 7x more to acquire a new customer than to retain an old one? A returning client already trusts your brand and likes your products. A little marketing effort and consistently good customer service is all it takes to nurture the relationship and increase ROI from existing customers. Research also tells us that Employee Engagement has a direct impact on Customer Experience. I’m Saadia Bokhari and I help companies create a world class culture of service through high employee engagement and optimized digital workflows. My training has shown to improve workplace relationships and increase sales performance that is driven by higher employee engagement and improved customer journeys.My areas of expertise include:✅Customer Experience Excellence Training✅ Employee Engagement Programs✅ Productivity Audit✅ Management & Leadership Development Programs ✅ Optimizing Operations ✅ Internal and External Customer Service TrainingAre you a business owner or team leader who understands that Customer Experience (CX) and Employee Engagement have a direct impact on the sales bottom line? Take the first step and get in touch:ⓔ getintouch@saadiabokhari.comⓌ https://saadiabokhari.com/#customerexperience #employeeengagement#teamperformance #workplaceculture#empowerment
Listed skills include Customer Experience Consulting, Sales Recruitment, Customer Experience Management, Team Management, and 31 others.
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Saadia Bokhari
9 roles
Saadia Bokhari work experience
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Customer Experience (Cx) Consultant | Employee Engagement Expert & Corporate Trainer |
CurrentWhether B2B or B2C, the sales growth and profitability of a business relies on customer acquisition and retention. Research shows that 82% of companies agree it’s 7 times cheaper to retain a customer than to acquire a new one. Yet, 44% focus company resources on acquisition rather than retention.The goal of achieving Customer Service Excellence for any.
Jul 2015 - Present
Mce Senior Associate
Current- Responsibilities:
- Deliver Open Training Programmes
- Deliver Customized Learning Solutions for clients which includes:✅ Needs Analysis and identifying desired outcomes✅ Design learning objectives and topics to be delivered✅ Develop and sequence activities to fulfil these.
Apr 2022 - Present
Senior Learning & Development Consultant / Corporate Trainer
Current- Project: National Marine Dredging Company, a large semi-government organization Responsibilities:
- Needs Analysis – review and analyze competency frameworks, understand roles and responsibilities, formulate solution journeys
- Content creation – research, customize and develop content
- Execution - delivered Management & Leadership Development workshop for 200+ employees; ACHIEVEMENT - received 90% learners' satisfaction rating across all cohorts
May 2021 - Present
Corporate Trainer & Coach
Current- Visible HR is an HR Outsourcing Consultancy connecting experienced HR Project Consultants with organizations looking for HR Solutions at a competitive project cost while benefiting from deep HR expertise and high.
- Built and delivered a competency matrix assessment for 55 Sales personnel designed to identify high growth potential candidates.
- Delivered a program on Health and Safety, Work Ethics & Integrity for 100+ employees at their state of the art production facility in Kizad, Abu Dhabi.
- Basic and Advanced Excel training for 150 Managers and Supervisors from across the organization✅ Blue Guard Middle East - A Lifeguard and First Aid Training Company
- Delivered a program on Professional Development, Organization Skills, Sales Techniques and Business Writing✅ Developed a Soft Skills Training Program outline for firefighters for a tender submission for Fire & Rescue.
Jan 2019 - Present
Head Of Operations
- Following a consulting project, I was invited by the CEO to join as Head of Operations to improve operational efficiencies aimed at delivering a better level of customer service to corporate clients.Key Responsibilities:
- Streamline internal processes and procedures to improve efficiencies and TAT’s
- Maintain existing clients; reduce churn
- Recruitment and training
- Develop relationships with local and international insurance providers
- Drive sales growth through improved customer service
Jan 2017 - Jul 2018
Executive Vice President - Customer Relations, Sales & Distribution
My-Hd Media
- Reporting to the CEO, this role required me to set up the call-centre and develop an effective go-to-market strategy for this new Pay-TV business.Key Responsibilities:
- Recruitment, training & set-up of a multi-lingual call-centre
- Implementation of policies and procedures to maintain the highest service levels
- Sales operations including recruitment and training of teams in UAE and KSA Achievements:
- Conducted roadshows in Riyadh, Jeddah and Dammam, delivering presentations to distributor networks to launch the My-HD channel offering in KSA.
- Negotiated licensing distribution contracts with Fox International Channels for National Geographic HD, Nat Geo Wild and other channels.
Oct 2013 - Mar 2015
Founder And Managing Partner
Kabab Bq
Spotting a gap in the market from a lack of fine dining options for Pakistani cuisine in Dubai, I launched this restaurant which became known as a place to enjoy a truly authentic Pakistani dining experience.My role involved establishing the business, designing the menu, developing a client base and supervising off-site catering and logistics management.
Jul 2010 - Feb 2014
Vice President Distribution, Advertising Sales & Marketing – Middle East & Africa
Reporting to the COO, this role gave me P&L and management responsibility of all business functions for the region: Sales, Distribution, Operations, Advertising Sales, Marketing & Promotions and Finance. It also required ensuring compliance to News Corps’ Corporate Governance Guidelines.Managing relationships with regional partners was key to maintaining.
Sep 1994 - Jul 2008
2 education records
Saadia Bokhari education
High School & "O" Levels, 1St Division
Convent Of Jesus & Mary, Karachi, Pakistan
Bachelor’S Degree, Economics, History, Political Science
Saint Joseph'S College, Karachi, Pakistan
FAQ
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What company does Saadia Bokhari work for?
Saadia Bokhari works for Saadia Bokhari.
What is Saadia Bokhari's role at Saadia Bokhari?
Saadia Bokhari is listed as Customer Experience (CX) Consultant | Employee Engagement Expert and Corporate Trainer | at Saadia Bokhari.
Where is Saadia Bokhari based?
Saadia Bokhari is based in Dubai, United Arab Emirates, United Arab Emirates while working with Saadia Bokhari.
What companies has Saadia Bokhari worked for?
Saadia Bokhari has worked for Saadia Bokhari, Mce - Management Centre Europe, Al Tafaouq Al Elmi, Visible Hr, and Greenshield Insurance Brokers L.L.C..
How can I contact Saadia Bokhari?
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What schools did Saadia Bokhari attend?
Saadia Bokhari holds High School & "O" Levels, 1St Division from Convent Of Jesus & Mary, Karachi, Pakistan.
What skills is Saadia Bokhari known for?
Saadia Bokhari is listed with skills including Customer Experience Consulting, Sales Recruitment, Customer Experience Management, Team Management, Business Development, Entrepreneurship, Start Ups, and Marketing Strategy.
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