Saadiah Chowtee Email & Phone Number

Ontario, Canada

Toronto, Ontario, Canada

Oakville, Ontario, Canada

• Demonstrated exceptional data entry skills.• Efficiently responded to customer calls and emails, adhering to standard operating procedures and company policies• Resolved customer issues promptly and professionally, utilizing extensive product knowledge.• Maintained accurate and precise data entry in the operating system.• Identified training needs and reported performance issues to the Customer Service Supervisor• Provided excellent customer service with empathy, professionalism, and a focus on customer satisfaction.• Collaborated with colleagues to research and resolve customer problems.• Promoted teamwork and effective communication with customers, co-workers, and management.Communications• Ensured continual and comprehensive communication with the Department Manager regarding job-related matters• Actively shared job information with relevant personnel to eliminate misunderstandings• Gathered necessary information to fulfill responsibilities effectively• Maintained confidentiality of privileged information• Developed and maintained positive working relationships with support departments

Mississauga, Ontario, Canada

• Delivered professional and efficient service to customers, processing orders and providing information• Managed incoming customer calls, entered orders, and offered basic product information• Provided essential details, including backorder status, pricing, and product cross-references• Coordinated and expedited large capital orders to ensure timely shipments• Ensured accuracy of customer account information and facilitated necessary changes• Monitored sales and marketing promotions, processing orders in adherence to guidelines• Enforced company policies regarding distributors, pricing, and order processing• Handled product returns, repair requests, and warranty replacements• Participated in ongoing product and departmental training as required• Utilized various software systems including Oracle, Bullseye, Windshill, HiRO, Insight, Integromate, and Adobe PRO

Mississauga, Ontario, Canada

• Self-trained in Adobe Pro through extensive reading and online resources• Successfully remediated over 2000+ PDFs using Adobe Pro• Designed marketing materials and project flow charts