• Define strategy for Customer Success, and Partner Enablement.• Accountable for renewals and driving upsell and cross-sell opportunities. • Responsible for product backlog and ensuring features align with strategic objectives. • Responsible for driving product adoption and defining Sales strategy for new product features.• Define and implement new or improved best practices and tools, while ensuring seamless coordination with Sales, Marketing and Professional Services. •… Show more • Define strategy for Customer Success, and Partner Enablement.• Accountable for renewals and driving upsell and cross-sell opportunities. • Responsible for product backlog and ensuring features align with strategic objectives. • Responsible for driving product adoption and defining Sales strategy for new product features.• Define and implement new or improved best practices and tools, while ensuring seamless coordination with Sales, Marketing and Professional Services. • Champion customer and partner needs; establish relationships to drive mutual success. Show less

• Created training program for direct Partners which included onboarding of product, sales, and services processes.• Defined and implemented Knowledge Center, reducing support tickets by 70%.• Created partner onboarding strategy for joint deals with UKG; conducted joint on-site training with UKG to 5 partners.• Established office-hour sessions to provide real-time support and receive product feedback.• Worked with Partners and Marketing teams to publish case studies and blogs to… Show more • Created training program for direct Partners which included onboarding of product, sales, and services processes.• Defined and implemented Knowledge Center, reducing support tickets by 70%.• Created partner onboarding strategy for joint deals with UKG; conducted joint on-site training with UKG to 5 partners.• Established office-hour sessions to provide real-time support and receive product feedback.• Worked with Partners and Marketing teams to publish case studies and blogs to celebrate wins.• Supported Sales by conducting product demonstrations. Show less

• Ensured client satisfaction by leading teams to deliver goals and objectives of the project, on time and within budget • Created and maintained project plans by coordinating with Subject Matter Experts (SMEs) and secured approvals from required stakeholders• Tracked and reported on risks, issues and project status to stakeholders; organized and facilitated bi-weekly governance calls• Managed the merger of Credential Financial and Qrade; received recognition and awarded for a… Show more • Ensured client satisfaction by leading teams to deliver goals and objectives of the project, on time and within budget • Created and maintained project plans by coordinating with Subject Matter Experts (SMEs) and secured approvals from required stakeholders• Tracked and reported on risks, issues and project status to stakeholders; organized and facilitated bi-weekly governance calls• Managed the merger of Credential Financial and Qrade; received recognition and awarded for a successful project Show less

• Direct, coordinate, implement, execute, control and complete Professional Services’ projects while maintaining overall corporate goals and objectives• Develop detailed project schedules for effective work assignments and clear milestone definitions for transparent project health monitoring. Work with project team members and provide direction and mentorship as required• Closely monitor project activities and take corrective action as required to ensure project meets business… Show more • Direct, coordinate, implement, execute, control and complete Professional Services’ projects while maintaining overall corporate goals and objectives• Develop detailed project schedules for effective work assignments and clear milestone definitions for transparent project health monitoring. Work with project team members and provide direction and mentorship as required• Closely monitor project activities and take corrective action as required to ensure project meets business objectives; maintain project issues and risks with required mitigation plans• Develop and manage project financials and keep it up-to-date for continued analysis on weekly, monthly and milestone basis• Report and review progress of projects with stakeholders; formalize communication plan to ensure timely, accurate updates are provided• Monitor and manage targeted revenue and performance goals, and ensure planned business outcomes are achieved and adjusted, if necessary• Create budgets for quotations and development proposals in response to request-for-proposals (RFP) Show less

• Manage client expectations and foster a positive relationship through collaborative process• Facilitate requirement discussions with customers; create functional artifacts, manage scope, influence technical decisions and identify constraints to ensure business objectives are met• Collaborate with Product Management to identify design initiatives fit for core product• Mentor staff in project methodology and consulting excellence, encourage best practices and provide performance… Show more • Manage client expectations and foster a positive relationship through collaborative process• Facilitate requirement discussions with customers; create functional artifacts, manage scope, influence technical decisions and identify constraints to ensure business objectives are met• Collaborate with Product Management to identify design initiatives fit for core product• Mentor staff in project methodology and consulting excellence, encourage best practices and provide performance evaluations Show less

• Facilitated discussions with stakeholders on project scope, business risks and gaps, resourcing, and cost estimates• Interfaced with customers on business and process analysis, business intelligence and reporting, integrations to ERP systems and other improvements• Maintained “hands on” capacity throughout the project life cycle including requirements gathering, documentation, test plan development, system configuration and project closure• Built customer loyalty by adhering to… Show more • Facilitated discussions with stakeholders on project scope, business risks and gaps, resourcing, and cost estimates• Interfaced with customers on business and process analysis, business intelligence and reporting, integrations to ERP systems and other improvements• Maintained “hands on” capacity throughout the project life cycle including requirements gathering, documentation, test plan development, system configuration and project closure• Built customer loyalty by adhering to deadlines, providing quality solutions and quickly resolving defects Show less

• Managed functional consultants throughout the full life cycle of IT projects; provided a mentoring environment to encourage professional growth and exposure to new skills during project timeline• Led discovery sessions with project stakeholders, developers, and analysts. Defined and introduced functional consultants, their roles and responsibilities. Mapped out timelines, milestones, and communication processes• Maintained “hands on” capacity throughout the project life cycle… Show more • Managed functional consultants throughout the full life cycle of IT projects; provided a mentoring environment to encourage professional growth and exposure to new skills during project timeline• Led discovery sessions with project stakeholders, developers, and analysts. Defined and introduced functional consultants, their roles and responsibilities. Mapped out timelines, milestones, and communication processes• Maintained “hands on” capacity throughout the project life cycle including requirements gathering, documentation, test plan development, system configuration and project closure Show less