• Skillfully execute the complete Quote to Cash cycle, meticulously handling every stage from generating quotes to securing payments, ensuring optimal revenue generation. • Transitioned from SMB to the Emerging Mid-Market segment, overseeing CRM operations for fleets of up to 100 units. • Collaborate with various departments such as Sales, Fulfillment, Customer Success, Support and Vendor Finance team to ensure effective communication, address customer needs, and resolve any order-related issues or escalations. • Ensure compliance with company policies, procedures, and industry regulations throughout the order management process. • Verified Purchase Orders (POs) and conducted thorough back-checks to ensure accuracy and compliance in Vendor Financed deals.• Design and optimize quote templates and workflows in Salesforce CPQ. Accurately and promptly process incoming customer orders, ensuring adherence to order specifications, pricing, and terms. Verify order details and shipping information to facilitate timely order fulfillment and ensure accurate and efficient sales quoting processes via Salesforce. • Running account audits on Salesforce to have the discrepancies resolved. Ensure the seamless data flow and synchronization between Salesforce and Zuora to have the account and subscriptions aligned.• Proactively manage order cancellations by swiftly navigating the necessary procedures, engaging in clear communication with customers and internal stakeholders, and mitigating any potential impact on service quality and customer relationships.

• Utilized global sourcing expertise to drive cost optimization and profitability, applying advanced pricing techniques to achieve target costs. Conducted thorough supplier research, brand analysis, and product evaluation to identify optimal suppliers and prices, ensuring alignment with business objectives.• Leveraged product research tools like Keepa, Smart Scout, and Helium10 to identify and analyze top-performing products.• Approved and procured products from selected brands, leveraging negotiation skills, market research and analysis to secure best-in-class deals. Implemented strategic sourcing initiatives to streamline the supply chain, reduce lead times, and improve overall efficiency. • Fostered collaborative relationships with internal stakeholders, to ensure seamless communication and resolve any supply chain disruptions or escalations.

• Ensured accurate HTS classification and prepared documentation for international shipments, facilitating smooth customs clearance and compliance with regulatory requirements.• Verified the accuracy of Bill of Lading, Purchase Orders (POs), and Packing Lists as an NVOCC, ensuring seamless cargo transportation and compliance with shipping regulations.• Served as a liaison between clients and stakeholders, providing timely updates and resolving any issues or concerns. • Utilized ITACS, a US Customs-backed system, to monitor container status and maintain real-time visibility into shipment movements. Proactively updated Estimated Times of Arrival (ETAs) to enable efficient tracking and coordination of logistics activities.• Fostered strong relationships with all stakeholders involved in the logistics process, including customs brokers, truckers and warehouse operators.

• Facilitated sourcing process by managing purchase orders and quotations, ensuring efficient procurement of raw materials and supplies, while maintaining effective communication with internal stakeholders.• Managed operations, client, dealer and vendor contracts, ensuring timely delivery and quality. Administered contracts, including negotiations and renewals.• Implemented process improvement, identifying and resolve operational issues to boost efficiency and productivity in warehouse operations.• Maintained accurate Inventory records using MS Excel and worked effectively with cross-functional teams to ensure maximum productivity and quality.

• Utilized MS Excel to provide data-driven insights, facilitating informed decision-making and effective communication with stakeholders.• Demonstrated ability to assess and respond to changing business needs, adapting processes and prioritizing tasks to maintain operational efficiency and drive continuous improvement.• Successfully sustained business continuity during the Covid-19 pandemic, leveraging problem-solving skills to minimize disruption and maximize support for customers and team members.• Maintained open and transparent communication channels with all stakeholders, ensuring seamless collaboration and alignment throughout the organization.

• Made excel sheets of existing and former employee’s key data for the HR department. Organizing weekly seminars.

• Being a part of Project team of "Budget Watch 2017", the role was to segregate, sort, arrange and to do research on budget data.