Administrator
Western Cape, South Africa
● Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.● Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, Project managers and senior staff members.● Resolve all customer queries efficiently and within the agreed timelines.● Provide efficient and effective administration support to ensure accuracy in the functional area.● Comply with governance in terms of legislative and audit requirements.● Set up and maintain filing systems for the business unit to ensure efficient service is provided.● Maintenance of administrative processes for the departments operational activities.● Provide timeously and accurate management information.● Manage own development to increase own competencies.● Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.● Build and present production reports for the Operation department.● Processing refund queries for customers.● Management of dialler system.● Creating solutions to better processes.● Analysing and interpret data to identify trends.
