Head Of Customer Happiness And Ops
Current
Jul 2023 - Present
AeroLeads people directory · profile
Saad Iqbal Email & Phone Number
Head of Customer Happiness and Ops at Onic Pakistan
at
onic Pakistan
1 work email found
@waridtel.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Customer Happiness and Ops at Onic Pakistan
Location
Islamabad, Islāmābād, Pakistan
Who is Saad Iqbal? Overview
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Quick answer
Saad Iqbal is listed as Head of Customer Happiness and Ops at Onic Pakistan at onic Pakistan, based in Islamabad, Islāmābād, Pakistan. AeroLeads shows a work email signal at waridtel.com and a matched LinkedIn profile for Saad Iqbal.
Saad Iqbal previously worked as Head of Customer Happiness and Ops at Onic Pakistan and Head of Customer Experience Management at K-Electric. Saad Iqbal holds Masters, Computer Science from Karachi Institute Of Economics And Technology.
Company email context
Email format at onic Pakistan
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{first}.{last}@waridtel.com
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Profile bio
About Saad Iqbal
With over 20 years of experience in customer service within the telecom and utility sectors, I am a results-driven professional with a proven track record of success. Throughout my career, I have gained diverse and progressive experience in all domains of customer care, including call center management, service quality and training, walk-in centers, back office operations, and functional reporting.My specialties include customer experience, service automation & self-service (digitalization), team management, strategy planning, budget planning and management, project management, business process re-engineering, vendor/partner management, complaint management, cost optimization, loyalty management, planning/implementing proactive procedures and systems, quality management, resource & capacity planning, revenue planning/forecast & control, and campaign management.I am a creative problem-solver who enjoys using analytical decision-making and design thinking to develop effective solutions that improve customer experience and drive business success. Passionate about the customer experience, I constantly strive to exceed customer expectations through continuous improvement initiatives. As a team player, I enjoy collaborating with colleagues to achieve business objectives and deliver high-quality results.
Listed skills include Data Analysis, Customer Experience, Product Management, Campaign Management, and 36 others.
Current workplace
Saad Iqbal's current company
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13 roles
Saad Iqbal work experience
A career timeline built from the work history available for this profile.
Head Of Customer Experience Management
As the Head of Customer Experience Management, I am responsible for managing and improving the end-to-end customer journey. My key responsibilities include managing self-service channels, which include IVR, WhatsApp, and Smartphone App, to ensure customers have access to the information they need in a timely and efficient manner. Additionally, I provide.
Jun 2021 - Jun 2023
Head Of Automation And Reporting
Jun 2016 - Jun 2021
Senior Manager Contact Experience
+ Overall management of in-house and outsourced call centers+ Develops the strategy for the call center, service recovery and service automation teams+ Manage experience strategy of prepaid, postpaid, high value, business partners, and self-care+ Ensure Customer Service targets achievement as per the business plan which includes First contact resolution.
Jan 2015 - Jun 2016
Head Of Call Centers
Aug 2012 - Dec 2014
Head Of Quality Assurance And Resource Development
Jan 2012 - Aug 2012
Manager Usage And Retention, Marketing
Jan 2011 - Dec 2011
Head Of Support Center & Business Analysis, Customer Service
Mar 2009 - Jan 2011
Head Of Business Center Operations, Customer Service
Apr 2008 - Mar 2009
Floor Manager Investigation & Resolution Unit
Jan 2008 - Mar 2008
Floor Supervisor
Sep 2005 - Dec 2007
Team Leader Call Center
Jun 2004 - Sep 2005
Customer Service Representative
Aug 2003 - May 2004
3 education records
Saad Iqbal education
Masters, Computer Science
Karachi Institute Of Economics And Technology
Bachelors, Computer Science
Karachi Institute Of Economics And Technology
Higher Secondary School Certificate, Pre-Engineering
Sheikh Khalifa Bin Zayed Arab Pakistani College
FAQ
Frequently asked questions about Saad Iqbal
Quick answers generated from the profile data available on this page.
What company does Saad Iqbal work for?
Saad Iqbal works for onic Pakistan.
What is Saad Iqbal's role at onic Pakistan?
Saad Iqbal is listed as Head of Customer Happiness and Ops at Onic Pakistan at onic Pakistan.
What is Saad Iqbal's email address?
AeroLeads has found 1 work email signal at @waridtel.com for Saad Iqbal at onic Pakistan.
Where is Saad Iqbal based?
Saad Iqbal is based in Islamabad, Islāmābād, Pakistan while working with onic Pakistan.
What companies has Saad Iqbal worked for?
Saad Iqbal has worked for Onic Pakistan, K-Electric, Jazz (Previously Known As Mobilink), Warid Telecom, and Airtel Bangladesh Ltd.
How can I contact Saad Iqbal?
You can use AeroLeads to view verified contact signals for Saad Iqbal at onic Pakistan, including work email, phone, and LinkedIn data when available.
What schools did Saad Iqbal attend?
Saad Iqbal holds Masters, Computer Science from Karachi Institute Of Economics And Technology.
What skills is Saad Iqbal known for?
Saad Iqbal is listed with skills including Data Analysis, Customer Experience, Product Management, Campaign Management, Complaints Management, Project Management, Process Improvement, and Call Center.
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