Saad Jafri Email & Phone Number

Houston, Texas, US

• Key Responsibilities:
• Work closely with Product Management and Development to define, evaluate, and prioritize feature requirements for HPE GreenLake for Backup and Recovery data protection as a service (DPaaS).
• Test, create and maintain technical demos for the field and customers.
• Support go-to-market activities including attending conferences and delivering technical talks/demos to the field and customers.

San Jose, California, US

Key Responsibilites:- Design, implement and articulate our solution both to customers and to internal stakeholders.- Provide technical assistance by clearly articulating Cohesity technology to both business and technical users- Help design proof of concepts tests to prove out both the technology and the value Cohesity technology delivers- Identify.

San Jose, California, US

Key Responsibilities:- Lead and deliver bootcamp training on database technologies (Oracle, MSSQL and NoSQL)- Interlock with PM, R&D and CPD Engineering teams for Product improvements feedback - Lead and deliver TOIs and Brown Bags for Global SRE team- Engage in CAP, War Room and Escalated cases and provide technical leadership towards resolution- Provide.

San Jose, California, US

• Key Responsibilities
• Work with Cohesity customers to provide a timely resolution to technical issues
• Serve as subject matter expert (SME) for Oracle and Microsoft SQL Server database
• Use available tools to investigate and troubleshoot technical issues
• Record customer interactions, including investigation, troubleshooting, and resolution of issues
• Work closely with Cohesity engineering and account management teams

Houston, Texas, US

• Key Responsibilities:
• Serve as the subject matter expert for Oracle, Microsoft SQL Server and Exchange applications applications running on HPE Nimble Storage
• Develop technical collateral for field enablement, including deployment considerations and best practices guides, solution briefs, reference architectures, presentations, videos, and blogs
• Work closely with Product Management to create product road maps and solutions for use cases, and ensure solution collateral is delivered to sales force.
• Build and maintain a demonstration environment for HPE Nimble Storage solutions running Oracle, MS SQL Server and MS Exchange applications.
• Drive technical field enablement by creating and presenting training material to the field personnel and partners.

Houston, Texas, US

• As a lead, I was responsible for enabling Technical Support Engineers (TSEs) across all support centers in the area of database troubleshooting and problem isolation. I oversaw and contributed to the ongoing database.
• Keeping existing support engineers up to date with new and changing problems and troubleshooting procedures.
• Ensure community content is maintained, key bugs work instructions / guidelines are kept in check to ensure consistent approach (customer messaging, workaround/fix implementation)
• Provide feedback to engineering for product improvements. Proactivity:
• Champion ideas and suggestions to Technical Marketing, Infosight and support tools teams to increase supportability and customer self service
• Focus on improving troubleshooting workflows, reviewing case trends, addressing case or process efficiency problems.

Houston, Texas, US

Provided technical support to customers, field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.Key Responsibilities:- Effectively and efficiently handle all levels of technical.

San Jose, California, US

Responsibilities include combining systems architecture and troubleshooting skills, performance engineering, experimental methods, and working with emerging technology across the IT spectrum. As part of the Solutions and Performance team within the Engineering organization I am primarily responsible for resolving the most difficult technical issues on key.

San Jose, California, US

Responsible for focusing on providing performance improvements across the entire range of NetApp storage platforms as well as for creating and maintaining documentation and collateral in relation to best practices for the performance improvements discovered. Some of the tasks in my day-to-day functions include:* Providing hands-on performance analysis and.

San Jose, California, US

Responsibilities included working on escalated customer issues, that were not solvable by frontline Technical Support Organization, associated with the NetApp storage controllers and other 3rd party database products such as Oracle, MS SQL Server, and IBM DB2 running on various Unix platforms (Solaris, HPUX, Redhat Linux, and AIX) and Microsoft Win2k/NT.

San Jose, California, US

This position was same job function as Technical Support Engineer, however, it was focused on Enterprise level customers and building relationship due to repeat contact with same Enterprise customers on different issues. Responsibilities included providing multi level technical support for diagnosing, reproducing and fixing software issues with such as.

San Jose, California, US

Responsibilities included providing multi level technical support for diagnosing, reproducing and fixing software issues with such as NFS, the UNIX remote file sharing protocol; CIFS, the Windows NT remote file sharing protocol; NetApp storage controllers running Data ONTAP operating system and Write Anywhere File Layout (WAFL) file system and integrated.

CA

Responsibilities included activities related to network integration, testing, and implementation of CDMA-1xRTT wireless and data networks. Also included installation, configuration, upgrades and migration of wireless legacy bay stations to voice/data capable metrocells nation-wide for external customers. Provided expertise in Unix, TCPIP, DNS, DHCP, OSI.

CA

Responsibilities included consulting with sales, sales engineering, and the customer to understand the services and solutions proposed by the sales team. Also used advanced skills in UNIX, IP addressing, CDMA/1XRTT, ATM/FR, LAN/WAN integration, VLAN bridging, IP routing to produce a customer specific detailed data network design based on customer’s.

CA

Provided technical and business leadership to a group of 27 engineers and technicians. Responsibilities included managing a 7/24 help desk supporting hardware and operating systems of 120 mission critical servers running applications and databases on HP-UX 9.x / 10.2, Solaris 2.5.1 / 2.6, Linux and Windows NT operating systems. Also supported approximately.

CA

Maintained and provided system administration of Unix and Windows NT servers running mission critical manufacturing and R&D applications on HP 700 series/K/L/N class machines with HPUX 9.x/10.2 operating System and on Sun Ultra Enterprise 3000/Ultra 10/Ultra 5 boxes with Solaris 2.6 operating system both running Oracle databases and on Compaq Proliant.

CA

Provided system administration of mission critical R&D and production engineering servers running HPUX 9.x/10.2, Solaris 2.5.1, Linux and Windows NT operating systems with target availability of 99.999% or better uptime. Servers included HP 700 series/B/K class, Sun Ultra Enterprise 5/10 and Compaq Proliant. Implemented hardware redundancies on servers.

CA

Performed system administration of Windows NT and OS/2 servers. Provided application software support in a help desk environment to various engineering and R&D departments within the company. Applications included Oracle SQL Net, Kronos Time and Attendance, MS Office Suite, Reflections and proprietary Nortel Networks internally developed applications. Also.

Raleigh, North Carolina, US

Operator on duty / provided application and desktop support to users of IBM RISC 6000 workstations.

Raleigh, North Carolina, US

Taught a class of twenty-three students about Unix operating system.

Bachelor'S Degree, Computer Engineering

Bachelor'S Degree, Computer Engineering