Saad Jamshaid Email & Phone Number

1 Northside 75, Atlanta, Ga 30318

• Spearheaded shift from Waterfall to Agile development at Atlanta location resulting in faster development cycles and more applicable MVPs for customers• Managed 4 5-member cross-functional cross-state teams to develop high priority features addressing customer needs• Coordinated intra-departmental meetings to identify priorities, address conflicts, and meet project deadlines on time• Tracked progression of multiple simultaneous projects and shifted resources to complete projects on time• Responded to team needs by switching roles between designer, programmer, tester, and team lead whenever necessary to clear blockers• Led stand-ups with Managers and Scrum Masters to address issues spanning departmental and out-of-state teams• Created channels of communication between team members and management to address concerns and alleviate development conflicts

1 Northside 75, Atlanta, Ga

• Researched, assisted in design, and developed company milestone projects to capture greater market share by simplifying hospital billing options, increasing product availability by creating smartphone and inpatient portals, and developing video visit features during the coronavirus global pandemic• Addressed customer concerns by connecting to hospital systems and resolving problems such as authentication issues, cleaning corrupted data, and identifying bugs in applications• Hosted company-wide training and education sessions to share research results and best practices• Built knowledge database for development to ease troubleshooting and compile useful references• Established company-wide priority ranking system through Atlassian with department directors• Mentored new hires and provided feedback on growth opportunities and career paths• Set up innovation time for developers to improve department pain points in their downtime and introduce quality of life improvements for developers, testers, and customers

353 Ferst Drive, Atlanta, Georgia 30332-0285

• Completed crossover projects with 5 other departments• Analyzed customer interaction across 19 divisions and 8 universities• Saved $100/month by compiling and analyzing data• Increased customer engagement 300% in two months, expanded the departments reach by establishing a multi-platform social media strategy• Took lead role and completed a public relations interview project on short notice• Introduced a match-making feature to the campus recreation center for easy player matchmaking across different sports and skill levels• Introduced Careerspots to the university career guidance website as a source for students to improve their chances of landing a job

Kuwait

• Reduced backlog of troubleshooting issues by 30%• Introduced open-source software to reduce cost• Increased efficiency and turn-over rate by automating repetitive tasks• Built and configured custom computers

Master Of Business Administration - Mba, 3.97

Activities and Societies: Managing Technical Resources, International Practicum, Business Communication, Emerging Technology, Innovation.

Bachelor Of Science (Bs), Electrical And Electronics Engineering

Activities and Societies: Wall climbing, archery, table tennis, racquetball, trekking

Hs

Activities and Societies: Chess, table tennis, cricket