Handling Religious Packages, Flight reservations and Holiday packages.• Providing guidance whenever required to push for Sales and revenue growth.• Providing ideas and strategies for growth of company.• Assisting our customers with providing organised Hajj and Umrah and Holiday packages as per the requirements.• Issuing flight tickets along with hotels and organising Hajj and Umrah and Holiday visa. • Highlight to customers the legal requirements covering their journey such as passport, visa and health requirements and other details. • Following up with clients regarding their booking and assisting with any assistance required. • Also assisting in B2B bookings based on requirements.

Working as Customer Service Analyst in MAS SV India SVC South Core Payroll in ADP.

• Currently handling a team and overlooking the packages and performance.• Providing guidance whenever required to push for Sales and revenue growth.• Providing ideas and strategies for growth of company.• Assisting our customers with providing organised Hajj and Umrah and Holiday packages as per the requirements.• Issuing flight tickets along with hotels and organising Hajj and Umrah and Holiday visa. • Highlight to customers the legal requirements covering their journey such as passport, visa and health requirements and other details. • Following up with clients regarding their booking and assisting with any assistance required. • Also assisting in B2B bookings based on requirements.

• Ensure the highest standard of customer service is provided to Emirates customers. Provide them with details of Emirates fares and services. • Issued Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service. • Highlight to customers the legal requirements covering their journey such as passport, visa and health requirements and other details. • Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, Dubai stopovers, hotel bookings and upgraded fares. • Support Travel Agents by assisting them with their general enquiries and keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained. • Support Travel Agents by assisting them with their general enquiries and keep abreast of Emirates Group news and updates to ensure relevant professional and company standards are maintained.

• To manage reservation as per the customers request and providing best solutions.• Manage and provide the best of the solution as per the clients request. • To perform under high stress related to mass booking.• Actively enhance EasyJets revenue earnings by providing options to customer on all products and services.

• To manage and motivate the team to perform at least 80% - 85% of their potential.• Developing and maintaining constant communication with the customers for better customer service.• To provide explanation in regards to the invoices for the Mobile service.

• Managing team of sales executives and accounting of business generated.• Coordinating with the sales team and clients for finalizing deals.• Designing new packages as per the requirements of the clients.• Resolving client issues and rendering better services.