As a manager, I adeptly recommended and located merchandise based on customer needs to management. I demonstrated proficiency in cash handling, effectively opening and closing registers, balancing drawers, and making deposits. My leadership skills were evident as I trained newly hired employees and scheduled shifts to meet daily objectives. Additionally, I maintained accuracy by verifying prescription orders with pharmacists before dispensing to customers.

As a United Airlines Sales and Service Representative, I consistently delivered exceptional customer service, ensuring a positive travel experience for passengers. My role involved efficiently handling ticketing, reservations, and providing tailored travel solutions based on customers' needs. I actively promoted airline services and products, meeting, and exceeding sales targets on a regular basis. My strong communication and problem-solving skills enabled me to resolve customer inquiries and issues promptly, maintaining a high level of customer satisfaction. I took pride in being a valuable team player, contributing to the overall success of the airline's sales and service operations.

As a skilled technician, I have successfully installed and configured hardware components such as memory, hard drives, video cards, and more. Additionally, I imaged multiple computers and installed various software programs while efficiently troubleshooting and networking systems. My proactive approach involves soliciting customer feedback to support new services or products, effectively resolving technical issues, and maintaining strong customer rapport. Furthermore, I stay updated on security and networking best practices to provide effective solutions and protect enterprise systems.

In my role, I effectively communicate with customers in person or over the phone, providing tailored information on products and services to meet their needs. Consistently surpassing sales quotas by soliciting new services or products, I ensure customer satisfaction and resolve any service or billing issues promptly. Utilizing customer care techniques, I maintain strong rapport to minimize in-store returns to less than 5%. Additionally, I facilitate smooth communications between customers and carriers, handling cancellations and addressing complaints efficiently.