Enquiry Management Officer
Current• Extensive experience in managing enquiries, creating a welcoming and supportive environment for prospective students through both phone and face-to-face interactions.• Strong communication skills, combined with active listening, enable me to understand and address the unique needs of each individual.• Skilled in handling multiple tasks at once, including managing complex queries and maintaining accurate records in CRM systems.• Adept at resolving issues on the spot and de-escalating conflicts, ensuring all interactions are handled professionally and efficiently.• Committed to providing timely, accurate, and helpful information, supporting students in their decision-making process.• Fluent in multiple languages, with a deep cultural sensitivity that suits a diverse, international context.
