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Saad Rafique Email & Phone Number
Cloud Engineer
at
FreshBooks
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Cloud Engineer
Location
East York, Ontario, Canada
Company size
Who is Saad Rafique? Overview
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Quick answer
Saad Rafique is listed as Cloud Engineer at FreshBooks, a company with 424 employees, based in East York, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Saad Rafique.
Saad Rafique previously worked as Site Reliability Engineer at Freshbooks and Site Reliability Engineer II at Kitopi. Saad Rafique holds Bachelor Of Engineering (Beng), Electrical - Telecommunications, Cgpa 3.25 from Ryerson University.
Company email context
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FreshBooks
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Profile bio
About Saad Rafique
I am a passionate Site Reliability Engineer focused on enhancing service reliability and performance. I collaborate with engineering teams to identify and address anomalies using observability tools like Dynatrace. Additionally, I develop custom solutions with Python and Kafka streams to provide business and operations teams with critical KPI visibility. This combination has helped us deliver excellent user experiences for our customer-facing apps!Our observability efforts have gained global recognition, highlighted by Dynatrace and showcased through our published articles and collaborative knowledge-sharing videos.Specialties:Programming: Python, Bash, DQL (Dynatrace Query Language)Cloud: AWS, AzureInfrastructure: Kubernetes, Docker, Terraform, Apache Kafka, CI/CD pipelines, ArgoCDObservability: Dynatrace, Grafana, Elastic StackVersion Control: Gitlab, Pycharm and Visual StudioArchitecture: RestApiAdditional Experience & skills:Testing: Selenium (test automation), PostmanData: SQL, Looker, SQL ServerOther: Microsoft Dynamics 365, SAP, Network monitoring (NMS tool)
Listed skills include Project Management, Microsoft Office, Cisco Networking, Sharepoint Administration, and 39 others.
Current workplace
Saad Rafique's current company
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Freshbooks
9 roles
Saad Rafique work experience
A career timeline built from the work history available for this profile.
Site Reliability Engineer
Current
Aug 2024 - Present
Site Reliability Engineer Ii
Mar 2024 - Jul 2024
Site Reliability Engineer
- Implemented Site Reliability Engineering practices such as SLO's, comprehensive monitoring strategies, observability to logs and rigorous deployment validation procedures using Dynatrace to increase availability and performance of services, databases and cloud infrastructure.- Configured anomaly detection and custom alert mechanisms across mobile.
Apr 2023 - Mar 2024
Qa Engineer
- Expertly conducted integration, regression, performance testing and load testingensuring software quality and reliability.- Developed comprehensive test strategies and designed detailed test cases,skillfully executing them through both manual and automated processes.- Established and maintained an efficient automated testing framework usingPython.
Jun 2022 - Apr 2023
Analyst
- Perform data analysis using Google Looker to identify trends and recommend solutions based on findings.
- Troubleshoot errors & exceptions in back-end applications using logs in Kibana (Elastic stack)
- Monitor back-end applications key metrics on Grafana and Dynatrace, work with support and developers to resolve any issues picked from unusual trends.
- Create dashboards on Jira for reporting & analysis, work on automations to improve efficiency.
Jul 2021 - Jun 2022
Technical Associate
- Supported Athenahealth and eMD integration with hospitals & healthcare practices throughout USA.
- Performed server management by setting up new servers, provide maintenance for any issues with existing servers, monitor performance and migrate servers.
- Used SQL queries to debug issues related to payments and integration
- Maintain excellent communication with practice managers and ensure solution deployment is smooth.
- Configured automated questionnaires & forms using programmable logic.
- Debugged integration logs using queries in Sumo Logic to identify and resolve issues.
Aug 2020 - May 2021
It Service Desk Analyst
- Client - Canada Post Group (Government of Canada)
- Support the IT infrastructure of Canada Post Group by resolving all their software, hardware and network related issues.
- Identified and diagnosed hardware issues with PC, laptops, scanners and printers.
- Provided software/application support by resolving issues with Office 365, RPOS (retail application) & SAP.
- Documented issues and coordinated with various teams to resolve issues using ServiceNow and Pulse.
- Assisted with deployment of servers, hardware devices and network devices using remote management tools such as Bomgar & LogMeIn.
Nov 2019 - Mar 2020
It Assistant
- Provided technical support for hardware and software.
- Diagnosed & resolved hardware issues with PC, laptops, printers & projectors.
- Provided support for Office 365 applications.
- Managed & maintained routers, switches and servers in the data center.
- Managed and maintained SharePoint web page's and security protocols
- Designed workflows in SharePoint designer to automate process of form/document approval
Sep 2019 - Nov 2019
Team & coworkers
Colleagues at FreshBooks
Other employees you can reach at freshbooks.com. View company contacts for 424 employees →
JK
Josh Kenneth Hortaleza
Colleague at Freshbooks
Greater Toronto Area, Canada, Canada
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RB
Roman Benavides
Colleague at Freshbooks
Lackland Air Force Base, Texas, United States, United States
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JK
John Kuye
Colleague at Freshbooks
Toronto, Ontario, Canada, Canada
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AB
Aaron Bedolla
Colleague at Freshbooks
San Antonio, Texas, United States, United States
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GK
George Kharchenko
Colleague at Freshbooks
Oakville, Ontario, Canada, Canada
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NA
Naira A.
Colleague at Freshbooks
Greater Toronto Area, Canada, Canada
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RT
Richard T.
Colleague at Freshbooks
Toronto, Ontario, Canada, Canada
View →
KJ
Kerri Jubenville
Colleague at Freshbooks
Windsor, Ontario, Canada, Canada
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SN
Sindhuja Nanjaraja Urs
Colleague at Freshbooks
Canada, Canada
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JY
Johnbosco Yoon, Mmai, Pmp
Colleague at Freshbooks
Waterloo, Ontario, Canada, Canada
View →
Josh Kenneth Hortaleza
Colleague at Freshbooks
Greater Toronto Area, Canada, Canada
View →
RB
Roman Benavides
Colleague at Freshbooks
Lackland Air Force Base, Texas, United States, United States
View →
JK
John Kuye
Colleague at Freshbooks
Toronto, Ontario, Canada, Canada
View →
AB
Aaron Bedolla
Colleague at Freshbooks
San Antonio, Texas, United States, United States
View →
GK
George Kharchenko
Colleague at Freshbooks
Oakville, Ontario, Canada, Canada
View →
NA
Naira A.
Colleague at Freshbooks
Greater Toronto Area, Canada, Canada
View →
RT
Richard T.
Colleague at Freshbooks
Toronto, Ontario, Canada, Canada
View →
KJ
Kerri Jubenville
Colleague at Freshbooks
Windsor, Ontario, Canada, Canada
View →
SN
Sindhuja Nanjaraja Urs
Colleague at Freshbooks
Canada, Canada
View →
JY
Johnbosco Yoon, Mmai, Pmp
Colleague at Freshbooks
Waterloo, Ontario, Canada, Canada
View →
2 education records
Saad Rafique education
Bachelor Of Engineering (Beng), Electrical - Telecommunications, Cgpa 3.25
Igcse & Gcse, Mathematics And Science, +80%
Oxford School Dubai
FAQ
Frequently asked questions about Saad Rafique
Quick answers generated from the profile data available on this page.
What company does Saad Rafique work for?
Saad Rafique works for FreshBooks.
What is Saad Rafique's role at FreshBooks?
Saad Rafique is listed as Cloud Engineer at FreshBooks.
Where is Saad Rafique based?
Saad Rafique is based in East York, Ontario, Canada while working with FreshBooks.
What companies has Saad Rafique worked for?
Saad Rafique has worked for Freshbooks, Kitopi, Phreesia, Compucom, and Scarborough Centre For Healthy Communities.
Who are Saad Rafique's colleagues at FreshBooks?
Saad Rafique's colleagues at FreshBooks include Josh Kenneth Hortaleza, Roman Benavides, John Kuye, Aaron Bedolla, and George Kharchenko.
How can I contact Saad Rafique?
You can use AeroLeads to view verified contact signals for Saad Rafique at FreshBooks, including work email, phone, and LinkedIn data when available.
What schools did Saad Rafique attend?
Saad Rafique holds Bachelor Of Engineering (Beng), Electrical - Telecommunications, Cgpa 3.25 from Ryerson University.
What skills is Saad Rafique known for?
Saad Rafique is listed with skills including Project Management, Microsoft Office, Cisco Networking, Sharepoint Administration, Python, System Administration, Office Administration, and Object Oriented Programming.
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