Saadullah Sajjad Email & Phone Number

Adelaide, Sa, Au

Melbourne, Victoria, Australia

Researched, tested, and documented the migration of 50+ Google Workspace mail accounts to Office 365, resulting in a seamless implementation process and a successful transition for all users..Spearheaded IT support efforts for over 100 users, quickly resolving technical concerns and managing account creation processes with a high level of efficiency..Created educational materials and conducted training sessions on cybersecurity best practices, leading to a 30% reduction in cyber threats incidents among employees.

Melbourne, Victoria, Australia

Provided Level 1 technical support to Telstra’s NBN Customers over the phone.Remotely troubleshooted customer modems and NBN connections using proprietary software tools. Used Salesforce Console to access customer information, update details and to open tickets on their account.Documented processes, troubleshooting steps, resolutions and posted them on customers' accounts in Salesforce.Worked with KPIs determining factors like call handling times, call transfers and customer satisfaction surveys.Guided customers over the phone to power cycle and factory reset their modems.Booked NBN appointments for customers after conducting testing on their services.Escalated tickets to level 2 for further testing.

Adelaide, South Australia, Australia

As a Retail Sales Assistant at JB Hi-Fi, I was responsible for:•upselling to customers to ensure KPI’s were met•providing in depth knowledge of tech products to customers to help them make informed decisions•providing a high standard of customer service to encourage customer loyalty•selling additional warranties on products including services like Mobile Extras and Extra Care.

Adelaide, South Australia, Australia

Awarded Crew Member of the Month based on impeccable customer service skills and feedback from the store management and customers.Developed an excellent rapport with regulars and worked effectively with my team to provide a consistent and fulfilling customer service experienceManaged crew to maintain the food and atmospheric standards of the store whilst achieving hourly cash targets.

Bachelor Of Information Technology, Networking And Cybersecurity

Network Architecture Security Principles Software Design and Implementation Agile Development and Governance CCNP Enterprise Core Business.

Diploma Of Information Technology, Information Technology