Saahil Arab Email & Phone Number

Texas, United States

• Lead and mentor a team of 3 analysts, supporting over 200 clients with $10 million in Annual Recurring Revenue
• Conducted regular one-on-one meetings to provide personalized feedback, guiding team members in identifying their strengths and weaknesses, enhancing individual performance and fostering a collaborative team environment
• Spearheaded the successful retention and contract renewal of a $300K ARR at-risk client by leading my team in developing a franchisee scoring dashboard, essential for ensuring franchisees remained active on social media

• Directed an initiative that boosted a client's Google Search and Maps impressions by 5%, contributing to the retention of an $2 million contract
• Collaborated with Engineering and Product teams to automate 10,000 analytics reports for a major insurance client, enabling effective tracking of page visitors for each agent's website
• Trained 3 new international hires by creating comprehensive onboarding plans and implementing training calls to support their transition into the role

• Delivered customized reporting and strategic recommendations, contributing to a 4% year-over-year growth in social media-driven impressions across a portfolio of 10 clients, supporting $200K in Annual Recurring Revenue
• Automated 5 key reports using Amazon Redshift and MySQL, reducing report delivery times by 5-7 days and saving the team over 15 hours monthly, enhancing operational efficiency

• Developed a “Getting Started Guide” to improve the onboarding process and Time to Value (TTV) for over 50% of our customers.
• Served as an advocate for customers in echoing their feedback about the product, while championing for product features and improvements reflective of the customer's current/future needs.
• Leveraged data to identify common social media goals for Hootsuite Clients and made recommendations on how to better onboard clients based on the goals for different industries.
• Key part of a tiger team spearheading the roll out of multiple scaled 1-many strategic customerengagements across the Commercial space. This included transforming engagements typically run on a 1- 1 basis, adopting the.
• Identified 20 customers who were at risk and executed Success Plans consisting of Social Media training and best practices. This resulted in a 2.1% increase in average health score for chosen clients.
• Conducted 100+ Kick-off Calls and Onboarding Sessions to ensure a smooth post-purchase transition for Hootsuite’s SMB clients.

• Selected in top 2% of applicants for a program offered to high-potential individuals preparing for a CS role in SaaS
• Rigorously trained (300+ hours) and assessed on Customer Success skills by instructionalcoaches and industry professionals
• EQ: cultivating empathy, growth mindset, coachability, overcoming rejection, timemanagement, prioritization
• CS workflow: the customer journey; human-centered customer engagement; practical experience withdata and tech tools; managing risk and effectively escalating issues; following up with customers andlogging activity.

• Extracted and presented actionable insights that delivered business value from common data sources in a comprehensive manner to a technical and non-technical audience
• Designed and built user-friendly reports and dashboards that effectively summarize key metrics to stakeholders
• Developed practical mastery in Excel, Powerpoint, SQL, Tableau & Python for data analysis through case studies and projects
• Ames House Prices Business Research ProjectAnalyzed a real estate dataset from Ames, Iowa and researched 6 factors that drove house prices through data visualization, statistical analysis and hypothesis testing on.
• Lariat Rent-A-Car Company Case StudyAnalyzed a rental car fleet dataset and created Excel models that provided users with insights on Lariat's 2018 performance and inventory. Presented 3 strategies to increase net.
• Analyzing Superstore Sales in TableauBuilt strategic dashboards on Tableau to give an overview of sales KPIs. Provided data stories highlighting trends found at the regional and product category levels and.

Austin, Texas Area

• Secondary manager for Volkswagen Account assisting in daily updates and changes, per customer request
• Secondary manager on the Mazda Account, assisting in smooth implementation of platform
• Customer Support Co-Lead responding to 300+ customer emails and resolving customer issues
• Analyzed 200+ customer emails to find insights into what technical problems were common amongst users
• Co-led password update project to implement stricter security regulations for 50+ employees
• Demonstrated Agile/Scrum methodology by utilizing Jira and working in two-week sprints

Bachelor'S Degree, Business/Corporate Communications

Activities and Societies: Habitat for Humanity, Texas Thon, American Marketing Association, Muslim Student Association

Bachelor'S Degree, Advertising