Sahil Batra Email & Phone Number

Toronto, Ontario, Canada

• Work with stakeholders to identify business requirement and translation to technical documentation.• Solution designing and use case building.• Work with Product team for product stability and enhancement (IAM,PAM).• Identify key gap areas and strategies a plan for improvement.• Leading the Saviynt forum initiative to build a platform for community knowledge exchange.• Supporting integration with third party applications.• Triage technical issues with Ops and create best practice/KB documents.• Build and present report to track project progress and highlight key risk areas(KPI/KRI).

India

• Responsible for the maintenance of system configurations and process documentation, operating procedures, and infrastructure support documentation.• Working closely with Product team for Product enhancement including market R&D.• Cross function and inter team process improvement for more output efficiency.• Resolve technical issues through debugging, research, and investigation (IAM,IGA,PAM).• Troubleshoot REST API, Database queries and application related issues.• Using OAuth to establish REST integration and data import from external applications.• Using PKI certificates for secure connectivity and communication between applications.• Work closely with business teams and DevOps teams for activities related to supporting the IAM service offerings.• Manage integration of application with SAML SSO Providers like Okta, Ping, ADFS etc.• Follow approved life cycle methodologies, create documentation for design and testing.• Implement and manage the effectiveness of Incident, Service Request, Change and Problem management.

Chandigarh Area, India

• Lead the successful implementation of multiple PIAM projects.• Document, monitor and support best practices in Requirements gathering, Documentation, interaction with Business Stakeholders and Project team members.• Create and manage project/communication plans.• Handle methodologies for business and process analysis, solution design and client support services.• Create Functional/ Technical design documents using Diagrammatic tools like MS Visio, draw.io etc.• Work through the SDLC model based on Project needs.• Create and manage test plans for UAT sign-off.• Conduct business process workshops and create supporting documentation like requirements, process flowcharts, approval work flows etc..• Work on the technical implementation, configuration of the software.• Work with Project managers for timely deliver of Projects and on time communication to stake holders.• Provid Pre-go live, Post-go live, Hyper Care issues support to Business users.• Analyze logs for issue reported and debriefing of issues to Engineering team in case of a Code enhancement.• Create database (Oracle/Ms-sql) queries for Reporting tool and scripts for Data/issue analysis• Deployment of software on Application servers like (Apache Tomcat, WAS, Web sphere)• Integrate application with SSO providers like OKTA, Ping etc• Work on application clustering and load balancing (Apache load balancer)• Work on SAAS implementation and help identifying key contributing factors.

Chandigarh

• Implementation of Projects - including requirement gathering, Business need analysis.• Configuration & deployment of application on Development, QA and Production servers(Apache Tomcat, Websphere, WAS).• Prepare test case documents.• Regression testing, UAT and solution validations of the test cases.• Hande Pre-go live, Post-go live, Hyper Care issues as Application Support Engineer.• Integrate Physical (Badging) and logical security systems with application.• Substantial database knowledge of Oracle 11g/12 c, ms-sql 2008R2, 2012, 2014.• Working knowledge of OS - Linux (Redhat, Ubuntu) and Windows OS (Win 10, 8, 7, 2008R2, 2012 etc).• Handling the Identities, granting Access as per their roles/access levels, maintaining the identities in the system, modifications (if required on any point of time), termination of the identities and removing all access and roles.• Access Management - Authentication, Authorization, Role Based Access Control (RBAC)• Worked on Physical and logical systems like AMAG, PicturePerfect, LENEL OnGuard, Prowatch, AD, lotus notes etc.• Worked on ticketing tools like Parature, JIRA, bugzilla.• Worked with business and technical teams to understand business requirements and tailor Alert Enterprise solutions to incorporate the requirements.• Integrate with authentication tools like ldap, SAML SSO, PingFederate etc.• Work with Developers/ Product Management Team to discuss on Product enhancement functionality and incorporate new Customer Business needs.• Mentor, Guide and Train the new joiners on Application/Business process as part of team building activity.

Chandigarh Area, India

• Installation, configuration, testing and product (IAM solution) implementation on LINUX & Windows server.• Worked on application servers like Apache Tomcat, WAS, JBOSS for installation of software.• Support customers with application related issues.• Designing business flows as per customer requirement.• Integration of application with underlying systems like Active directory, Database, Lenel OnGuard, Ccure9000 systems etc.• Creating agent url for setting up a connection with ccure9000 system.• Testing & Solution validations of the Customer use cases.

Mohali

Delhi, India

New Delhi Area, India

Itil Foundation, It Service Management

Bachelor Of Management Studies, Information Technology

Diploma, Chemical Engineering

Secondary School, Cbse