As a seasoned Relationship Manager with expertise in customer success, I specialize in building and nurturing long-term relationships with key clients. I serve as their primary point of contact for all technical matters, ensuring that their payment solutions are optimized and aligned with their business goals.My role encompasses a wide range of responsibilities, including:- Customer Success: I proactively identify opportunities to enhance client payment solutions, ensuring… Show more As a seasoned Relationship Manager with expertise in customer success, I specialize in building and nurturing long-term relationships with key clients. I serve as their primary point of contact for all technical matters, ensuring that their payment solutions are optimized and aligned with their business goals.My role encompasses a wide range of responsibilities, including:- Customer Success: I proactively identify opportunities to enhance client payment solutions, ensuring successful adoption and utilization of our products.- Technical Support: I provide expert guidance and troubleshooting assistance, addressing technical inquiries and resolving issues promptly to minimize disruption to client payment infrastructure.- Training and Demos: I facilitate upselling efforts by conducting product demonstrations and technical training sessions, keeping clients informed about new features and capabilities.- Project Management: I lead and coordinate the integration of new payment solutions and technical migrations, collaborating with cross-functional teams to deliver successful projects within agreed timelines and specifications.- Product Feedback: I act as a bridge between clients and internal teams, gathering valuable customer feedback, documenting feature requests, and providing insights that drive continuous improvement in our product offerings.- Market Intelligence: I stay informed about industry trends, emerging technologies, and regulatory changes in the payments landscape, sharing relevant insights with clients to help them navigate this dynamic environment.With a strong focus on client satisfaction and a deep understanding of payment technologies, I am committed to helping clients achieve their business objectives while driving growth and innovation. Show less

1. Kick off call with Customer2. Client Onboarding process3. Scoping, Requirement gathering and deep diving functionalities and technical solutions to address business requirements4. Send pre-requisite sheet for both UAT, PROD & Go Live to the clients5. UAT Sanity testing & Confirmation6. Take UAT signoff from client & send Go Live email7. Demo walkthrough with the customer8. Weekly client call for project status and understand clients issues or any concern for… Show more 1. Kick off call with Customer2. Client Onboarding process3. Scoping, Requirement gathering and deep diving functionalities and technical solutions to address business requirements4. Send pre-requisite sheet for both UAT, PROD & Go Live to the clients5. UAT Sanity testing & Confirmation6. Take UAT signoff from client & send Go Live email7. Demo walkthrough with the customer8. Weekly client call for project status and understand clients issues or any concern for Project9. Call with support team member to determine progress and address any quires or issues from clients 10. Oversee the tasks of technical personnel while ensuring all subordinates are actively working toward established milestones of sprint11. Sprint Review-Discussion & follow-up with the Developer, QA & Support team for bugs, defect, deployment & planning.12. Determine and define clear deliverables ,documented them and represent it in weekly product refinement meeting13. Weekly project status reporting to client and management 14. Update Commercials: Track Mandays Package & Follow-up for Overdue Payment 15. Prioritize CR for Sprint Planning16. Review Planned Sprint, update Customer & keep track of ongoing Sprint17. Third party vendor sync/Managing a cross–disciplinary team.18. Negotiating with internal and external stakeholders for deployment19. Adhere to the ISMS policies & procedures20. Reporting Security Weakness to Department Leads/ IT Infrastructure Administrator21. Maintaining necessary records as per retention period22. Client’s Issue/defect Management23. Client weekly sync24. Basic sanity testing & Overall release testing25. Demo, support & feedback for released item26. Commercials: Follow-up for Payment27. Client Onboarding process28. Supporting ISMS Internal/ External Audit with necessary evidences29. Client Deployment Permission (UAT,Live)30. Negotiation with client on commercial within given limits Show less

• Creating wireframe and flow of the project• Developing design for the project• Coordinate with client and approval to start theproject• Creating working prototypes from ideation.• Development of the product and gathering resources andmanpower to complete the project.• Designing the product to match the practical requirement.• Coordination and managing between teams to fulfill the project.• Use of technology for easy and speedy work ofdevelopment.•… Show more • Creating wireframe and flow of the project• Developing design for the project• Coordinate with client and approval to start theproject• Creating working prototypes from ideation.• Development of the product and gathering resources andmanpower to complete the project.• Designing the product to match the practical requirement.• Coordination and managing between teams to fulfill the project.• Use of technology for easy and speedy work ofdevelopment.• Testing of the product developed and then submit tothe client Show less

• Creating wireframe and flow of the project• Developing design for the project• Coordinate with client and approval to start theproject• Creating working prototypes from ideation.• Development of the product and gathering resources andmanpower to complete the project.• Designing the product to match the practical requirement.• Coordination and managing between teams to fulfill the project.• Use of technology for easy and speedy work ofdevelopment.•… Show more • Creating wireframe and flow of the project• Developing design for the project• Coordinate with client and approval to start theproject• Creating working prototypes from ideation.• Development of the product and gathering resources andmanpower to complete the project.• Designing the product to match the practical requirement.• Coordination and managing between teams to fulfill the project.• Use of technology for easy and speedy work ofdevelopment.• Testing of the product developed and then submit tothe client Show less

• Planning, Execution of sales strategies with various medium•.Building repo for the company in the market• Follow up and sales of generated leads• Passing leads and handling a sales team.• Managing sales leads and sales team performance• Generating leads via social media, Networking groups• LinkedIn Marketing and scheduling meetings forpotential work and growth of the network• Bidding on sites like Upwork, Freelancers, TopTal,Gigzoe, Instawork, Guru, and… Show more • Planning, Execution of sales strategies with various medium•.Building repo for the company in the market• Follow up and sales of generated leads• Passing leads and handling a sales team.• Managing sales leads and sales team performance• Generating leads via social media, Networking groups• LinkedIn Marketing and scheduling meetings forpotential work and growth of the network• Bidding on sites like Upwork, Freelancers, TopTal,Gigzoe, Instawork, Guru, and such• Promoting company in events and exhibitions• Building healthy customer relationships• Follow up and Closing of generated leads• Providing a list of requirements by clients to the technicaldepartment.• Calling meetings with clients for weekly progress• Testing of the product developed and then submit tothe client Show less

Company registration in USA

QA/QC inspection.Billing and Records.

PLANNING,EXECUTION, QUANTITY SURVEY, SURVEYINGBILLING, MUNICIPAL BILL RESOLUTION & SETTLEMENT