• Working as a team member performing cashier duties and product assistance.• Utilising interpersonal and communication skills while providing exceptional customer service and engaging with customers to tailor and recommendations. • Assisted and helped customers with store and product complaints.• Up-selling products to customers in order to generate more sales. • Replenished and merchandised the products around the shop floor from stockroom to help improve the… Show more • Working as a team member performing cashier duties and product assistance.• Utilising interpersonal and communication skills while providing exceptional customer service and engaging with customers to tailor and recommendations. • Assisted and helped customers with store and product complaints.• Up-selling products to customers in order to generate more sales. • Replenished and merchandised the products around the shop floor from stockroom to help improve the sales.• Highlighting special offers and promotions to customers.• Occasionally managed the tills. Show less

• Managing the company’s social media account e.g. Facebook • Supported the manager with general administrative tasks and pricing the products in the shop.• Building a rapport with the customers when they came in to effectively communicate advice on suitable products for their individual needs.• Handled deliveries and helped to allocate them to the relevant customer orders.• Merchandised the products around the shop to improve the sales.

• Provided all customers with an excellent Customer Service • Fully trained till operator, providing complete and satisfactory customer service.• Replenished the stock and supplies as required throughout the course of the day.• Cleaning all surfaces around the coffee shop, keeping hygiene levels to the highest standard whilst managing time effectively • Responded proactively to prevent negative customer satisfaction.• Proficiently prepared drinks, enabling high quality… Show more • Provided all customers with an excellent Customer Service • Fully trained till operator, providing complete and satisfactory customer service.• Replenished the stock and supplies as required throughout the course of the day.• Cleaning all surfaces around the coffee shop, keeping hygiene levels to the highest standard whilst managing time effectively • Responded proactively to prevent negative customer satisfaction.• Proficiently prepared drinks, enabling high quality, consistent product standards.• Communicated effectively with customers to provide product details such as coffee blend as well as promoting new products to generate revenue. Show less