With over 12 years of experience in the GNSS and telematics industry, I lead customer support operations at a national level, managing a diverse team of 30+ professionals to deliver seamless experiences to enterprise, government, and project-based clients. My deep understanding of consumer behavior, combined with my technical expertise, enables me to provide clients with impactful solutions that align with their business needs.As a problem-solver and a strategic leader, I’ve been instrumental in achieving a 10X growth in revenue by optimizing client satisfaction and enhancing service standards. My experience spans handling end-to-end support for high-stakes telemetry and SaaS projects, ensuring successful implementation and ongoing support for pan-India operations.